Optimisation Analyst

hackajob is collaborating with Tesco to connect them with exceptional professionals for this role.

About the role

The successful applicant will join the Analytics and Optimisation team, which sits within the Technology Product department looking after market leading online groceries proposition, a new Marketplace proposition, the Clubcard proposition, and the digital entities in-store. The Analytics and Optimisation team is responsible for providing insight and learning to the wider Product, Trading and UX teams to help drive decision making. The team is looking to advance its optimisation practises to develop a best in class testing programme

What is in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work.

• Annual bonus scheme of up to 20% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• Private medical insurance.
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
• This information is a shortened summary, refer to our policies for full details.

You will be responsible for

This role will report into the Analytics Manager for Optimisation, and whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities:

• Analysing test results within the Loyalty & Support product spaces in a simple and engaging way with actionable recommendations that can be applied to improve our digital products and the customer experience.
• Analysing customer behaviour by leveraging big data from multiple sources and working closely with the UX research team to identify opportunities for improving the customer experience.
• Ensuring the reliability of our test results by applying appropriate statistical testing methods to our test data.
• Continually evaluating the process for AB test analysis and exploring opportunities to enhance our ways of working.
• Exploring ways to automate our existing analysis processes to make decision making faster and to better support the needs of the Optimisation Managers and stakeholders.
• Working collaboratively with the Analytics Capabilities team to ensure appropriate tracking and means of measurement is in place.
• Sharing and presenting test results and insights clearly back to a range of audiences including the Product, UX and Engineering teams.
• Work with the finance team to deliver accurate and representative financial benefit forecasts.
• Providing mentoring and guidance to the Associate Optimisation Analysts.

You will need

• Experience of manipulating and analysing data from multiple sources different sources using big data, business intelligence and data visualisation tools.
• Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience.
• Data-driven mind-set with strong analytical and problem solving skills; able to translate data into actionable insights to further improve the digital experience for our customers.
• Working effectively with multi disciplinary teams and understanding how to contribute to all phases of the product development lifecycle.
• Knowledge of AB testing methodology and/or an understanding of the value of optimisation.
• Proficient in SQL.

In addition, this experience is desirable:

• Experience of working with Adobe Analytics
• Experience of working with Tableau
• Experience of working with AB testing tools

About us
You might know us as a supermarket, technology company or even for our award winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.