Service Delivery Manager
Permanent
Location: UK - Remote
Salary: £75,000 - £85,000 (+ benefits)
Skills: SC Clearance, IT Service Delivery, ITIL, Managed Services, SLA Management, Customer Relationship Management, Service Reviews, Stakeholder Management
We're recruiting an SC Cleared Service Delivery Manager to join a leading technology consultancy delivering managed services to large public sector customers.
This is a customer-facing role where you'll take ownership of a portfolio of managed service contracts, ensuring services are delivered against agreed SLAs while building strong relationships with customers and internal delivery teams.
Although the role is home-based, you'll be expected to travel to customer sites for service reviews, workshops and stakeholder meetings when required.
Due to the nature of the work valid SC Clearance is required.
What you'll be doing
- Managing a portfolio of IT managed service customers.
- Acting as the primary point of contact for service delivery and customer engagement.
- Leading regular service reviews and reporting against SLA and KPI performance.
- Managing service risks, issues and escalations.
- Supporting the transition of new services into business-as-usual.
- Working closely with technical delivery teams, suppliers and stakeholders to...