Service Manager - Mechanical/HVAC

JOB TITLE: HVAC Service Manager LOCATION: office is based in Hampshire with contracts in Berks, Hampshire, Surrey & London SALARY: £50 - £60k + car/alloance, mobile, laptop, pension CONTACT: Kerry Hayes - COMPANY INFORMATION - HVAC Service Manager Reputable and well-established local business with a reputation for high standards; specialising in M&E Engineering including mechanical and commercial gas, electrical and HVAC maintenance. Close working relationships with high profile clients meaning long term contracts and security. Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, mechanical plantrooms, chillers, air conditioning and ventilation Operating a team of both static and mobile engineers across the Slocal area Excellent reputation for delivering quality and high standards of service working on schools, colleges, offices and other sites of a commercial nature. CANDIDATE INFORMATION - HVAC Service Manager Strong technical knowledge of commercial HVAC and refrigeration systems is essential. Industry experience within commercial HVAC, refrigeration or building services is essential. Previous experience in a service management, technical support or operational leadership role. A sound understanding of Health & Safety requirements, industry standards and current legislation. Ability to support engineers technically and communicate confidently with both technical and non-technical clients. Commercial awareness, with the ability to prepare quotations and assess remedial and repair requirements. Strong organisational skills, good time management and the ability to prioritise a varied workload. A proactive and professional approach, with strong communication skills, attention to detail and good IT literacy. A positive, optimistic attitude with the ability to motivate and develop a high-performing team. Relevant qualifications, together with the willingness and capability to learn new systems, standards and legislation. Full UK driving licence required.

JOB INFORMATION - HVAC Service Manager Manage the delivery of commercial HVAC, refrigeration and FM service operations, including engineer rota's, standby cover, daily and weekly scheduling, training and annual leave. Lead, motivate and manage engineers and subcontractors to ensure a responsive, professional and efficient service operation. Overall responsibility to engineers - ensuring they are up to date with training, certifications and competency requirements relevant to the work they undertake. Carry out regular site inspections and annual reviews. Oversee the day-to-day operation of the operations department, ensuring contractual, statutory/mandatory jobs are planned, scheduled, completed, reported accurately and followed up quickly. Provide technical support and guidance to engineers across service, maintenance, repairs and remedial works. Interpret technical requirements from engineers and clients to support the procurement of spare parts, repairs and remedial solutions. Manage small works projects across the HVAC+R industry from initial scope through to completion, ensuring quality, safety and client satisfaction. Coordinate labour, materials and subcontractor resources to maintain service efficiency and high standards of delivery. Oversee the accurate mobilisation of new service agreements, including preliminary site surveys, asset verification and service set-up activities. Build strong working relationships with key clients and regularly attend site meetings, supervise works, audit service delivery and oversee critical works when required. Prepare and present quotations, service updates, proposals, reports and correspondence clearly and professionally to both technical and non-technical stakeholders. Be commercially aware and produce realistic quotations for service, repairs, remedial works and small projects across HVAC+R operations. Maintain strong supplier and subcontractor relationships to support service performance, availability and value for money. Monitor departmental performance, workload and financial outcomes, reporting key updates and profitability to management. Manage Health & Safety responsibilities in line with company procedures, including compliance, toolbox talks, safe working practices, risk awareness, RAMS. Support the maintenance of company accreditations and quality standards, including ISO 9001 and other relevant compliance requirements

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