Contract Manager

Annual salary: up to £48,526.00Job Posting Advert

Contract Manager (Repairs/Voids)
Location: Evesham

Salary: £48,526.00 plus car allowance
Contract Start Date: July 2026
Contract Type: Full-time, Permanent

Join us on our new, exciting contract

Mears Group is preparing to mobilise a new long-term social housing repairs and maintenance partnership across the wider Midlands region.

Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment.

Due to upcoming mobilisation activity, we are looking for experienced Service/Contract Managers across South Worcestershire, North Gloucestershire, and surrounding areas.

Role Responsibilities:

• Management of all aspects of operational and commercial delivery for responsive repairs and voids programmes, ensuring overall contract performance aligns with contractual commitments and agreed company and client protocols, whilst delivering works within agreed response and turnaround times

• Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures, Mears values, and quality assurance accreditations. Demonstrate, maintain, and monitor the company’s commitment to best practice, legislation, codes of practice, and good working practices relevant to all work activities

• End-to-end management of responsive repairs, void properties, and high-risk properties across a range of occupied and unoccupied homes

• Line management of supervisors, including performance reviews, one-to-ones, and daily briefings

• Oversight of KPIs, reporting, void turnaround performance, and service delivery standards across repairs and voids activities

• Handling client queries and managing resident complaints effectively throughout repairs and voids delivery

• Supporting and engaging operatives and branch teams to achieve high-quality repairs and voids outcomes

Key Criteria:

• Experience managing responsive repairs and/or voids contracts within the social housing sector

• Experience in budget management

• Experience in performance reporting and KPI management

• Experience in people management

• Ability to provide evidence of contract performance, service delivery, and operational efficiency

• Workable technical knowledge of social housing repairs, voids, and maintenance

• Full valid driving licence

Benefits

• 25 days annual leave plus bank holidays
• Enhanced Pension
• Private medical care
• Car Allowance
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies