AG Hotels Group is an ambitious hospitality platform, led by an entrepreneurial team, with a growing portfolio of over 21 properties across the UK. Our mission is to create “Happy Thriving Places” where both guests and employees flourish.
Our Core Values are our GRACES:
Growth: Unleashing potential for development
Responsibility: Owning results and outcomes
Ambition: Pursuing impactful goals
Credibility: Delivering on promises
Expertise: Mastering our craft
Service: Providing service that benefits our communities
We are looking for an experienced Assistant Operations Manager to join our team at The Crown Hotel, London. The role requires someone who takes pride in maintaining high standards of cleanliness and presentation, while occasionally supporting other departments when needed. This position involves physically demanding tasks that require strength, stamina, and strong attention to detail.
This is a key leadership role where you will oversee all departments and take full responsibility for the hotel in the absence of the Hotel Manager. Ideal for someone hands-on, highly organized, and passionate about delivering exceptional guest experiences.
Position: Assistant Operations Manager
Location: Cricklewood, North West London
Key Responsibilities
Oversee daily hotel operations across Front Office, F&B, and Housekeeping
Act as Manager-on-Duty and lead the hotel in the Hotel Manager’s absence
Ensure SOPs, service standards, and company policies are consistently followed
Monitor costs, control budgets, and support KPI delivery
Handle daily financial reporting and reconciliations
Manage staff rotas, training, and performance reviews
Drive guest satisfaction, online reviews, and repeat business
Ensure compliance with health & safety and statutory regulations
Support maintenance and property improvement initiative
Prerequisites
Minimum 3 years’ experience in hotel operations (multi-department exposure)
Strong leadership skills with a hands-on management approach
Experience with budgets, reporting, and cost control
Familiarity with PMS systems (preferably Rezlynx)
Good knowledge of health & safety and food hygiene
Proficient in MS Office
Flexible to work weekends and shifts
AG Hotels Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
PI285827572
Assistant Operations Manager – London • London, England, United Kingdom, NW2 3EE
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