Job Purpose:
Lead and oversee the Groups, Conferences & Events team to deliver exceptional products and services, ensuring guest and team member satisfaction while maximizing revenue and controlling costs within established hotel policies and hospitality industry standards. Foster a work culture aligned with Royal Garden Hotel Values.
Main Duties of Responsibilities:
Develop and implement strategic event plans to achieve organisational goals.
• Coordinate planning, execution, and logistics of Groups, conferences, meetings, and special events.
• Manage event budgets, tracking expenses to ensure cost-effectiveness.
• Oversee the planning, coordination, and execution of conferences, meetings, trade shows, and special events.
• Manage event budgets, ensuring cost-effective planning and resource allocation.
• Negotiate contracts with vendors, suppliers, and venues to secure services and resources for events.
• Collaborate with marketing and sales teams on proposals, site inspections, RFPs, diary management and account management.
• Conducts all client menu tastings, site visits and planning meetings once handover from Commercial team is completed.
• Ensures all Terms and Conditions are signed and received alongside contract prior to handover from Commercial team.
• Ensures initial deposits are paid prior to handover from Commercial team.
• Ensures all financial aspects of group or event are in line with company SOP’s including all deposit and final payments and credit management.
SUPPORTIVE FUNCTIONS:
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Deputy General Manager/Commercial Director based upon the particular requirements of the hotel.
REQUIRED QUALIFICATIONS:
• Proven experience in Conference and Events Management, with at least 5 years in a leadership role
• Proven customer service experience as a manager
• Proven experience in delivering growth
Groups, Conference & Events Director • London, UK
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