Element has an opportunity for a new Customer Support Coordinator to join our team in Edinburgh on a 12 month contract. This role will drive to maximise sales opportunities by creating a world-class first impression for customers who contact Element through sales inquiry website forms and telephone numbers.
As the first point of contact for global customers theLead Development Associateplays a vital role in the Element sales process. The position consists of multiple responsibilities which help deliver a high customer experience. This includes professionally answering incoming calls and emails from internal and external customers asking sales-minded questions to pre-qualify incoming requests posing technical questions to further clarify customer requirements and efficiently assigning incoming leads to the Element location most capable of providing services.
Hybrid 3 days in our Edinburgh office
Full time 39 hours per week (Mon-Thu: 8:30am-5pm Fri: 8:30am-4pm)
Customer Focus
Ongoing Development
Sales marketing or customer service experience or equivalent combination of education and experience
Ability to read and interpret documents such as customer quotes / contracts marketing materials and customer testing specifications
Ability to understand practical customer problems and interpret a variety of instructions data and details furnished in written oral diagram or schedule form
Well-developed written and verbal communication skills in a professional style
Strong interpersonal skills that foster open upward and downward communication built on mutual respect
Ability to interface with customers and determine their requirements
Experience working with a CRM Microsoft D365 is advantageous
At Element we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age disability ethnic origin gender marital status race religion responsibility of dependents sexual orientation or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
Required Experience:
IC
Customer Support Coordinator (12 month contract) • Edinburgh, Scotland, UK
Scotland East Region, Edinburgh, EH12 9DH.Competitive salary + attractive benefits.At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, bet... Show more
A dynamic marketing firm is seeking a Sales & Marketing Coordinator to enhance its marketing initiatives.This full-time role in Edinburgh involves coordinating sales materials, planning marketing c... Show more
Are you a strong communicator and problem solver looking to support the Scottish Government Legal Directorate?.We are currently seeking applications for a professional business support administrato... Show more
EMCOR UK is seeking a skilled individual to coordinate bookings and manage reception at BBC Edinburgh.You will ensure smooth operations through effective communication with production teams and mai... Show more
Competitions & Compliance Coordinator (West): Scottish Rugby.Scottish Gas Murrayfield, Edinburgh, EH12 5PJ.Are you someone who loves bringing people together, making things happen, and keeping ever... Show more
Providing face‑to‑face support to customers.Handling everyday banking tasks.Helping people through important moments — offering reassurance, guidance and practical support.Supporting someone throug... Show more
Chapmans Property Management | Edinburgh.A brand-new role with real responsibility.As Chapmans continues to grow, we've created a brand-new position within our Property Management team.We're lookin... Show more
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.We're on a mission to close the world's tech skills gap.We help organisations navigate... Show more
Customer Support – £25,000/year | Bank of Scotland (Lloyds Banking Group).Lloyds Banking Group is hiring a Customer Support Advisor to join its Bank of Scotland and Halifax branches in Perth.This f... Show more
This role will predominantly be based in Edinburgh but will be required to visit the client site in Glasgow once per month.Provide a cooperative environment for employees, ensuring the highest poss... Show more
GBP 29,250 - GBP 33,450 / year.We pride ourselves on our exceptional customer support, and to help us continue this we're looking for accounting/bookkeeping professionals who are interested in a ca... Show more
Ingenico is seeking a Technical Support role in Dalgety Bay, Scotland, where you will support customers integrating Ingenico payment solutions into their POS infrastructure.The successful candidate... Show more
M-F Work Hours | Occasional Remote opportunity.Why this may be the right role for you.Direct interaction with sales and marketing leaders.CRM, digital platforms, AI‑powered tools).Manar’s marketing... Show more
Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services.Atos designs, develops, and operates critical digital environments that drive performance, resilience and s... Show more
Bank of Scotland (part of Lloyds Banking Group) is seeking a Customer Support Advisor in Perth, Scotland.This full-time position starts with a salary of £25,000, with potential increases up to £30,... Show more
Part Time Temporary Office Coordinator Working week: Monday to Friday, 2pm - 6pm (as the role grows, the hours will increase to full-time if the position becomes permanent) Contract: 2 - 3 months, ... Show more
Customer Onboarding Lead Edinburgh.We are working with a high-growth SaaS company making a genuine impact in its sector.Theyre now looking for a Customer Onboarding Lead, someone passionate about d... Show more
A leading residential developer in Edinburgh is looking for a Sales Administrator to join their Sales team.This role involves typing a variety of documents, managing diaries, and supporting the Sal... Show more
FreeAgent, a leading fintech company, is looking for a Customer Support Accountant to join their Edinburgh team.This role combines practical accounting expertise and outstanding customer service to... Show more
Retirement Housing Coordinator.Edinburgh developments in Corstorphine, Bingham, Abbeyhill, Joppa, Granton and Stockbridge.In return for your enthusiasm and commitment, we will offer you: -.Covering... Show more
){kind=logo}
