Magneras purpose is to better the world with new possibilities made real. For more than 160 years the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval global pandemics and changing end-user needs they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience Magnera will build personal partnerships that withstand an ever-changing world.
About the Role
Were looking for a highly organized and customer-focused individual to join our team. This is a varied role combining customer service order management and production planning where youll play a key part in ensuring we deliver excellent service while keeping operations running smoothly.
Youll be at the center of communication between customers planning and operationsensuring orders are processed efficiently issues are resolved quickly and plans stay on track.
No Agencies please
This is a maternity cover Fixed Term Contract expected to end 31 October 2027 or earlier if the post holder returns sooner.
Location: CF44 6AD
Hours per week: 40
8:00 to 4:30 with 30 min unpaid break
The successful candidate will be required to prove their right to work in the UK.
Key Responsibilities
Customer Care
Manage customer orders from receipt through to delivery
Handle customer queries and complaints ensuring prompt resolution
Raise quotes credits and invoices accurately
Communicate delays and manage customer expectations
Monitor open orders and highlight any risks to delivery targets
Maintain price lists and system data
Update logistics plans and internal reporting
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Production Planning
Run stock reports and support demand planning
Create and maintain production schedules
Provide lead times for out-of-stock items
Monitor plans daily and escalate potential delays
Support daily operational updates and reporting
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Procurement Support
Raise and process purchase orders
Set up and maintain supplier records
What Were Looking For
Strong customer service experience with a proactive approach
Confident communicator (phone and email)
Excellent organizational and planning skills
High attention to detail and accuracy
Strong IT skills particularly Excel
Experience with ERP systems (e.g. NAV or similar) desirable
Ability to manage multiple priorities in a fast-paced environment
Required Experience:
IC
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