A new exciting opportunity to join our team as an Employee Manager in the North East of England. This role will be to provide operational support in line with branch development plans and retention of Security Officers. You will be responsible for providing operational support in line with branch development plans and budgets optimising branch profitability through the correct management and retention of Security Officers. To ensure the effectiveness of the regional team through responsibilities and participation in initiatives that support the development of the contract
What you will be doing:
Maintain correct manning levels on all sites to ensure that both contractual and temporary work orders are satisfied to the customers expectation and within budgetary guidelines
Ensure that working hours of all employees are managed within individual contract specification and also within WTD or any other legislative guidelines
Ensure that all officers are suitably trained and have adequate site instructions to carry out the required duties
Conduct regular out of hour visits as agreed with the Contract Manager
Maintain and monitor all training for Security Officers
Take appropriate corrective action to address performance and behavioural issues. Conduct a full investigation and present the facts for decision makers to act accordingly
Maintain relevant and up to date employee information on G4S systems including data required for correct completion of Employee Details and Exceptions report
Identify and nominate excellent performance through the Core Values and Star of the Month recognition schemes
Act as first line escalation to all incidents on client sites
Employee Welfare
Actively participate in and resolve as appropriate any officer issues. Ensure that tele contact performance is managed and corrective action taken when applicable to achieve company standards
Assist as required the recruitment process by conducting second line interviews with potential recruits to ensure best fit within the work environment
Participation on the on call roster responding to any missed book on/missed check calls/absenteeism using the branch escalation procedure to report any problems
Ensure that the induction process of new employees runs smoothly. This is to include conducting Induction training and onsite training prior to deployment when and where necessary and the relevant training matrixs are to be completed
Conduct leaver interviews and capture reasons for an employee leaving the business.
Ensure that all officers wear appropriate uniform and PPE and that re issue is managed within budgetary guidelines
Company Procedure
Maintain on-site training records for all officers
Constantly review site work practice seeking ongoing improvement and making recommendations for improvement to site Assignment Instructions
Maintain a safe work environment and ensure that Health & Safety assessments are relevant and up to date reporting any issues identified to the the Contract Manager
What we are looking for:
Customer Focused with the ability to establish and maintain professional relationships
Knowledge of the Security Industry
IT and Technically competent
Basic financial awareness
Planning and organisation skills
Communication skill both verbal and written
Benefits:
Workplace pension scheme
Eyecare vouchers
Employee Discount Schemes
Refer a friend scheme
Required Experience:
Manager
Employee Manager • Newcastle upon Tyne, England, UK
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