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Business Support Officer Broker SalesCoface • London, England, UK
Business Support Officer Broker Sales

Business Support Officer Broker Sales

Coface • London, England, UK
27 days ago
Job type
  • Full-time
Job description

You will be responsible for providing support to the Broker Sales Team nationally across the UK.

  • Provide a high level of customer service to all customers and brokers in the SME and Mid-market segment.
  • Support the team in the acquisition of SME and National clients helping to maintain good client broker and prospect relationships in order to maximise revenue.
  • Support New Business Managers in using internal systems carrying out calls and supplying monthly reports as and when required both internally and externally.
  • Support prudent Commercial Underwriting of credit insurance business by adhering to Coface standards and delegations.
  • Maintain efficient processing of calls and email enquiries measured by response time and time to resolution conclusion.
  • Provide verbal and written reports on customer needs problems interests competitive activities and potential for new products and services.
  • Maintain good relations with all other departments and external customers and brokers.
  • Adhere to UK and Ireland compliance legislation and Group compliance rules.

Key Tasks & Responsibilities:

  • To manage the flow of new business via the internal sales system and complete tasks related allowing the Mid Market sales team to process business within competitive time frames.
  • When the relevant Mid Market sales manager(s) are out of the office at meetings or on a period of absence act as the frontline contact for external and internal queries.
  • Take ownership for all queries inbound and outbound from internal and external customers with support provided by other members of the team.
  • To support the assessment and loading of new business submissions.
  • Support the Mid Market Sales team planning events and training for brokers.
  • Projects: participation in projects and any user acceptance testing for new systems / processes which impact Commercial Department.
  • Provide strong administration support for the broker sales team.
  • Assist the sales managers in preparation of new business proposals.
  • Involvement on SME schemes to maximise revenue.
  • Assist with the preparation and attend prospect / broker meetings with the New Business Managers where needed.
  • Other ad-hoc tasks as required by the Head of National Broker Sales.

Qualifications :

  • Minimum of B grade or level 5 GCSE in English and Maths
  • Able to execute tasks to a high standard whilst retaining focus.
  • Good organisation skills with the ability to prioritise tasks.
  • Excellent customer service ability to manage challenging conversations and relationships.
  • Excellent attention to detail.
  • Numerate with the ability to analyse information and produce reports.
  • Able to process processes and procedures.
  • Experience of providing administrative support desired.
  • Excellent telephony skills.
  • Excellent IT skills.
  • An understanding of FCA regulations and compliance


Additional Information :

Why Join Coface

At Coface we offer a dynamic international working environment where your expertise will directly contribute to the success and expansion of our UK business. You will work alongside high-calibre professionals in a fast-paced strategic role with strong exposure to senior leadership and cross-border collaboration.

If you are a commercially minded professional looking for an exciting opportunity to make an impact we invite you to apply.

Coface UK & Ireland Certified as a Great Place to Work Coface


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Business Support Officer Broker Sales • London, England, UK

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