Retail IT Analyst

Michael Kors is always interested in hearing from talented globally-minded individuals with a passion for fashion.

If you enjoy working in a creative fast-paced environment then we would love to hear from you!

Job Title: Retail IT Analyst

Location: London
Travel: Occasional travel to EMEA retail stores required

We have an exciting opportunity at Michael Kors for a Retail IT Analyst based in our London Office:

Role Overview

We are seeking a Retail IT Analyst with strong coordination skills to support and enhance our retail technology landscape. This role sits at the intersection of IT operations and business engagement ensuring smooth day-to-day running of retail systems while supporting major transformation initiatives to BAU tasks.

You will work closely with business and IT stakeholders to manage BAU activities incidents and continuous improvements across retail stores.

Key Responsibilities

Retail Technology Support

• Provide analytical and operational support for the retail technology stack including:
  • Front of House systems: POS payments printers scanners peripherals
  • Back of House systems: store servers networking inventory and operational applications
• Act as a key point of contact for store technology issues coordinating investigation and resolution with internal IT teams and external vendors
• Monitor system performance incidents and trends to proactively identify risks and improvement opportunities

Project & Change Coordination

• Work closely with the PMO to support delivery of major retail IT projects including new store openings system upgrades and rollouts
• Coordinate project activities across business IT and third-party suppliers to ensure milestones are met
• Support testing deployment and hypercare activities during project implementations
• Ensure changes are communicated clearly to impacted stakeholders and stores

Business-as-Usual (BAU) Operations

• Coordinate BAU tasks incidents and service requests related to retail systems
• Facilitate communication between stores business teams and IT support functions
• Ensure issues are logged tracked prioritised and resolved in line with agreed SLAs
• Maintain documentation for processes systems and known issues

Stakeholder Management

• Build strong working relationships with retail operations finance supply chain and IT teams
• Act as a trusted liaison between business users and technical teams translating business needs into clear technical requirements
• Provide regular status updates reporting and insights to stakeholders

Continuous Improvement

• Identify opportunities to improve system stability support processes and user experience in stores
• Support standardisation and best practices across EMEA retail locations
• Contribute to post-incident reviews and lessons learned

Skills & Experience

Essential

• Experience with retail technology stacks including POS payments printers scanners and store back-office systems
• Exposure to retail environments and store operations
• Experience supporting or coordinating technology projects
• Familiarity with IT service management processes (incident problem change)

Desirable

• Experience in an IT analyst retail IT or technology support role
• Strong coordination and organisational skills with the ability to manage multiple workstreams simultaneously
• Experience working with cross-functional teams including PMO business stakeholders and IT delivery teams
• Excellent communication skills both written and verbal
• Strong problem-solving and analytical mindset

The Company is an equal employment opportunity employer. The Companys policy is not to unlawfully discriminate against any applicant or employee on the basis of race color sex sexual orientation gender identity religion national origin age military status disability genetic information or any other consideration made unlawful by applicable federal state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process please contact our Talent Acquisition team at

In compliance with certain Pay Transparency laws employers are required to disclose a compensation range. The range for this position will vary based on role requirements skill set and years of experience. Please note that for salaried roles the figures reflect full-time equivalency while for hourly roles the figures represent the applicable hourly rate.

Compensation Range:

40000.00 - 50000.00 GBP

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1