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Hilton Grand Vacations
Head of ReceptionHilton Grand Vacations • Aberfeldy, Scotland, UK
Head of Reception

Head of Reception

Hilton Grand Vacations • Aberfeldy, Scotland, UK
26 days ago
Job type
  • Full-time
Job description
Description

Head of Reception

Full Time 40 Hours Per Week Rate 15.34 per hour.

We are now recruiting for aHead of ReceptionforThe Kenmore Clubsituated in a beautiful Scottish village of the same name nestled on the shores of Loch Tay.The successful candidate will join our team at a very exciting time as we transition to being part of the Hilton Group under the vacation ownership umbrella of Hilton Grand Vacations.



Responsibilities

Responsibilities:

As Head of Reception you will lead a team of receptionists and night auditors who provide a 24 hour Reception service to our Owners Members and Guests staying at the resort and ensure that the Stay Vacationed service culture is followed at all levels.

Reporting to the Resort Manager the main job duties are:

  • To manage the Reception Team on a daily basis in line with the company standards of service excellence.
  • To manage reservations and pre-arrival requests ensuring that guest expectations are met and exceeded.
  • To recruit train and develop the Reception team
  • To liaise with other Head of Departments to ensure exceptional service levels are consistently delivered to guests.
  • To organize the Reception shifts and work planning.
  • To manage the Reception budget in terms of expenses and revenue.
  • Present a welcoming impression to guests by all reception staff both on the telephone and in person.
  • Review and implement internal procedures as required to optimize the operational efficiency of the Reception division.
  • To ensure that any concerns raised by owners members and guests staying at the resort is communicated to the relevant division and followed up on to ensure clients satisfaction.
  • To consistently communicate with the Resort Manager regarding any areas of opportunity and on-going updates.
  • Other duties assigned.

The role requires the successful candidate to work40 hours per weekon a shift/rota basis to include mornings evenings and some bank holidays.

The successful candidate can expect to benefit from a range of benefits including:

  • Resort privilege program/Employee discount
  • Referral programme
  • Generous holiday entitlement
  • Access to Employee Assistance Program (EAP)
  • Free parking


Qualifications

Skills and experience required to fulfil this role:

  • At least 3 years previous experience in a similar role.
  • Ability to motivate and lead a team.
  • Ability to multi task and work under pressure.
  • Good working knowledge of Microsoft Office.
  • Competency in cash handling banking reconciliations and budgetary control.
  • Excellent communication skills both written and verbal.



Required Experience:

Director


Employment Type : Full-Time
Experience: years
Vacancy: 1
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Head of Reception • Aberfeldy, Scotland, UK

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