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Volvo Worcester
Customer Contact SpecialistVolvo Worcester • Volvo Worcester
Customer Contact Specialist

Customer Contact Specialist

Volvo Worcester • Volvo Worcester
26 days ago
Salary
£28,000.00 yearly
Job type
  • Full-time
Job description

Job Introduction

We are recruiting for a Customer Contact Specialist based at our Volvo dealership in Worcester.

The hours of work are 8am to 5pm Monday to Friday.

Excellent Basic Salary with OTE up to £28,000 plus benefits.

This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.

Role and Responsibilities

  • Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
  • Accurate data inputting of customer details
  • Increase customer retention while ensuring customer satisfaction
  • Improve and drive lead conversions
  • Contacting prospective customers and upselling products
  • Initiating the solving of customers problems in a professional manner
  • Adhering to brand standards

About you

  • Customer focused with excellent communication & organisational skills
  • Self-motivated & target driven
  • Able to work on your own or as part of a team
  • Ability to use your own initiative to provide impeccable customer service
  • Smart and presentable with an outstanding telephone manner
  • Competent using Microsoft Office
  • Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

  • 33 days holiday including bank holidays
  • Company Pension
  • Wellness Programme
  • Sick Pay
  • Group life insurance
  • Staff discount on car servicing
  • Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer & professional qualifications
  • Company Events

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Customer Contact Specialist • Volvo Worcester

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