Patient Services Coordinator

This is whereyour work makes a difference.

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

Patient Services Coordinator

Overview

We are seeking a highly organised and patient-focused Patient Services Coordinator to support the delivery of a high-quality compliant this role you will coordinate prescription management maintain patient stock levels for medical and ancillary products and process orders for home delivery. Working under the supervision of the Responsible Pharmacist you will play a key role in ensuring patients receive a seamless service in line with operational KPIs and service standards.

Responsibilities

• Manage inbound and outbound calls and emails to process patient orders and resolve queries
• Activate new patients onto the service and coordinate deliveries in line with requirements
• Accurately enter prescriptions and instructions into the Patient Management System
• Process patient orders including chargeable items in line with prescriptions
• Manage collections and returns within required timeframes
• Maintain accurate records including tracking filing and archiving documentation
• Ensure patient confidentiality is upheld at all times
• Report system issues and escalate concerns where appropriate
• Support safe and accurate dispensing practices including reporting any errors or near misses
• Record complaints accurately and escalate clinical or safety-related queries to the Responsible Pharmacist

Requirements

• Dispensing Assistant qualification (Level 2 or equivalent) or willingness to complete training
• Strong experience in customer service or patient-facing roles
• Experience using CRM or patient management systems
• Previous healthcare or pharmacy experience is advantageous
• Excellent communication and interpersonal skills including a professional telephone manner
• Strong attention to detail and ability to manage high volumes of work accurately
• Good organisational and prioritisation skills in a fast-paced environment
• Proficient in Microsoft Office and general IT systems
• Collaborative process-driven and comfortable working with data
• Awareness of healthcare products services or NHS structures is desirable

What are some of the benefits of working at Baxter

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance
• Commitment to growing and developing an inclusive and diverse workforce

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

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Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1