Senior Account Manager, Amazon Pick up and Returns

At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. If youd like to help us build a world-class delivery experience this is your chance to make history. We are looking for a dynamic organized self-starter to join as Senior Account Manager for Amazons alternative delivery solutions in the UK.
About the Role:
Amazon Pickup & Return Points (PARP) is an alternative delivery solution offering convenient pickup and return options to Amazon customers through Lockers and Counters. As the Senior Account Manager you will be responsible for managing complex partner relationships expanding our Locker/Counter network driving strategic growth across the UK keeping a very high bar on Quality and presenting great ideas to leadership that help solve Customer experience. You will handle major partners across retail grocery shopping center and transportation sectors while managing the end-to-end Locker and Counter network.


Key job responsibilities
Own and drive executive-level relationships with C-level stakeholders across complex partner organisations
Lead high-value multi-stakeholder contract negotiations including commercial terms SLAs and network expansion agreements
Manage the full Locker and Counter network lifecycle performance optimisation expansion strategy and operational excellence
Conduct market analysis and forecasting to shape strategic decisions and present recommendations confidently to senior leadership including VP-level stakeholders
Drive network development and roll-out maintain and optimise current operations conduct performance reviews and manage contract renewals
Work cross-functionally with internal teams (Tech Ops/Installation Retail Finance Marketing Business Planning Legal Product Management Tech)
Lead business expansion route-to-market strategies and new product/service launches
Drive offline marketing and advertising campaigns with location partners
Leverage AI tools and automation to drive efficiency generate insights and improve decision-making across the business
Ensure best-in-class customer experience across all Pickup and Return locations


A day in the life
You start your day reviewing network performance dashboards and network health across your Locker and Counter portfolio. You will be discussing contract negotiations with a strategic partner followed by a cross-functional sync with Tech and Product on key initiatives. Later in the day youre doing a deep dive and building a business case for Director review leveraging AI tools to analyse performance data and shape next quarters expansion plan. Every day youre driving growth solving for customer experience and representing PARP at the highest levels.

About the team
The Pickup and Return Points (PARP) team sits within Amazon Logistics and is responsible for building and scaling Amazons alternative delivery network across the UK. We manage Lockers and Counters through strategic partnerships with major retailers grocery chains shopping centre and transportation hubs. Our mission is to give customers more convenient options to pick up and return their parcels while contributing to Amazons sustainability goals by consolidating deliveries reducing failed delivery attempts and lowering last-mile carbon emissions. We operate at the intersection of partner management network expansion quality and customer experience working closely with Ops Quality Tech Product Finance and Retail teams to deliver at pace. We are a high-performing team that values ownership moves fast and isnt afraid to challenge the status quo.

- Bachelors degree in business data science public administration finance engineering human resources or related field
- Experience working with and presenting to C-level executives IT and lines of businesses across organizations or equivalent
- Knowledge of general AI tools
- Experience in ownership of projects and communicating timelines and executing independently
- Experience in oral and written communication
- Experience in data analysis with the ability to interpret and draw insights from data to inform decision-making processes
- Experience in account management business development or partner management

- Experience in logistics last-mile delivery or retail network management
- Experience in Locker/Counter scale up or similar large-scale operational projects in last mile space
- Track record of using AI and automation to improve processes and drive efficiency

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1