Individual Giving Assistant

Join Our Team as an Individual Giving Assistant and Help Make Every Moment Count

Are you looking for a rewarding role where your work genuinely changes lives At Ashgate Hospice every donation helps provide outstanding specialist palliative and end-of-life care for patients and families across North Derbyshire. As an Individual Giving Assistant youll play an important part in making this possible.

Working within our ambitious and supportive Fundraising Team youll help deliver a diverse range of fundraising activities including In Memory Giving Legacies Regular Giving Appeals and the Ashgate Hospice Lottery. From thanking supporters for their generosity and processing donations to helping develop engaging fundraising campaigns and appeals no two days are the same.

This is a fantastic opportunity for someone who enjoys building relationships has excellent attention to detail and is passionate about creating a great experience for supporters. Youll work closely with donors families volunteers and colleagues across the hospice helping ensure every supporter feels valued and connected to the impact of their gift.

As an Individual Giving Assistant youll help shape supporter journeys contribute to fundraising campaigns analyse performance and support activities designed to attract engage and retain donors. Your work will directly contribute to raising the vital funds needed to support the care and services that Ashgate Hospice provides every day.

If youre enthusiastic organised and want to be part of a team that makes a real difference in the local community wed love to hear from you.

About the role

Ashgate Hospice is proud to be a Disability Confident Employer. This means we are committed to inclusive hiring and encourage applicants from all backgrounds.

Hours: Full-time

• 37.5 hours per week Monday Friday with the requirement for occasional evening and weekend work where time in lieu will be given.

As an Individual Giving Assistant youll play a hands-on role in delivering fundraising activities that help ensure Ashgate Hospice can continue providing outstanding care to local patients and families. Youll be part of a friendly and ambitious team helping bring fundraising campaigns to life and creating meaningful experiences for our supporters.

In this varied and rewarding role you will:

• Support the planning and delivery of fundraising campaigns including our Spring and Winter Remembrance Appeals and Christmas Appeal helping to inspire supporters to make a difference while working towards agreed income targets.
• Help deliver exceptional supporter care ensuring that everyone who responds to our campaigns receives a warm timely and meaningful thank you helping to build long-term relationships with the hospice.
• Support our In Memory and Legacy fundraising activities working alongside the Senior Individual Giving and Legacy Officer and In Memory Fundraiser to thank and steward supporters who give through Tribute Funds Tree of Life donations and gifts in Wills.
• Contribute ideas to enhance the supporter journey helping us continually improve how we communicate with donors and create engaging experiences that encourage ongoing support for Ashgate Hospice.
• Be a key point of contact for supporters responding to enquiries by telephone email and face-to-face in our Fundraising Hubs providing a friendly professional and compassionate experience at every interaction.

This role offers an excellent opportunity to develop skills in fundraising marketing customer service relationship management and campaign delivery while being part of a team whose work directly supports hospice care across North Derbyshire. Every conversation you have every donation you process and every supporter you thank will help make a difference to people facing some of the most challenging times of their lives.

For the full details you can read the attached job description or give the recruiting manager a call on or email for an informal chat (it may be possible to arrange a visit to the hospice).

What youll bring:

Heres what were looking for:

Were looking for someone who is enthusiastic motivated and excited by the opportunity to make a real difference in their local community. At Ashgate Hospice every conversation campaign and donation helps provide vital care for patients and families and were looking for someone who shares our passion for delivering exceptional supporter experiences.

Youll be a great fit if you enjoy building relationships have excellent attention to detail and are confident communicating with a wide range of people. Whether youre thanking a donor helping a family set up an in-memory tribute or working with colleagues across the hospice youll be someone who brings warmth professionalism and a positive attitude to everything you do.

Wed love to hear from candidates with experience in fundraising supporter engagement customer service administration or a similar people-focused environment. Strong IT skills and confidence using databases or CRM systems will help you succeed alongside a willingness to learn and develop new skills within a busy fundraising team.

Most importantly youll be someone who embodies Ashgate Hospices valuescompassionate respectful inclusive open and collaborative. Youll take pride in delivering high-quality work be trusted to handle sensitive information with integrity and be committed to helping us provide the very best experience for our supporters.

This is a fantastic opportunity for someone who wants to grow their career within the charity sector gain experience across a wide range of fundraising activities and be part of a friendly team whose work has a direct impact on the lives of people across North Derbyshire. A flexible approach is important as there will be opportunities to support events and activities across the region meet supporters and experience first-hand the incredible community that makes Ashgate Hospice possible.

About Ashgate:

Ashgate Hospice based in North Derbyshire offers free palliative and end of life care for adults with life-limiting or incurable illnesses including cancer neurological diseases and advanced heart kidney and lung conditions. Last year we cared for over 2400 people. Our aim is to support our patients by keeping them informed managing their symptoms and improving their quality of life from diagnosis onwards.

We also provide vital support to the people who are important to them offering practical assistance and emotional support including bereavement services.

Were more than a care provider. Were a campaigner for sustainable end of life care funding in the UK and we continually invest in our services and workforce.

Our values are at the heart of everything we do:

• We are compassionate.
• We are a team.
• We are respectful open and inclusive.

We value diversity and inclusion and encourage applicants from all backgrounds.

We strive to create a workplace thats happy safe and supportive and our team seems to agree! In fact 86% of staff would recommend Ashgate Hospice as an employer.

We know how important wellbeing and work-life balance are which is why were open to flexible work arrangements including job-sharing.

As part of our team youll have access to training opportunities to help you grow both personally and professionally. Whether you want to develop in your current role or explore new career paths well support you every step of the way.

Want to know more about what its like to work with us Visit our website check out our social media channels or listen to our podcast The Life and Death Podcast. Its a great way to get a sense of the Ashgate team and the difference we make.

Benefits of joining us

At Ashgate we take care of the people who take care of others. Here are some of the benefits we offer:

• Generous holiday entitlement with the option to increase it through our Annual Buy and Sell Leave Scheme.
• A flexible working approach to help meet your needs and ours including options like job-sharing.
• A Cycle to Work scheme and a Tech Benefit scheme to help spread the cost of your next bike or gadget.
• Health Cash Plan giving you money back on treatments like physiotherapy dental care and eye tests.
• Access to a range of discounts with discounts at hundreds of high-street retailers.
• A confidential Employee Assistance Programme offering free round-the-clock support when you need it.
• A pension scheme with up to 7% employer contribution helping you save for the future.
• A life assurance scheme giving peace of mind for you and those important to you up to age 65.
• A commitment to your personal and professional development with training opportunities to help you grow.
• Free on-site parking whenever youre working at the hospice.
• Discounted onsite café at our Old Brampton site available to all staff
• A wide range of initiatives to support your wellbeing and the time out to practice self-care

Ready to make a difference

To learn more about the role please contact Paul Hawkins at or email You can arrange to visit the hospice to see what it would be like to work with us.

Please note: Applications must be submitted via the Apply Now button on our website. Applications sent directly to People Services or the recruiting manager will not be accepted.

Proposed interview date: 4th of August 2026.

Additional Support for Candidates

We are committed to ensuring our recruitment process is inclusive fair and accessible.

We welcome requests for reasonable adjustments throughout the recruitment process for individuals with disabilities neurodiverse conditions or long-term health conditions.

As part of our Disability Confident commitment we guarantee an interview to disabled candidates who meet the essential criteria for the role.

All shortlisted candidates will receive interview questions in advance to support preparation.

Accessibility Resources:

If you need support completing your online application you can contact the Disability Employment Service / Youth Employment Service via .

We also encourage candidates to complete and share a Health Adjustment Passport. This can help us understand any adjustments or support you may need during the recruitment process or in the workplace. Sharing your passport is entirely optional but many people find it a helpful tool for identifying and discussing support needs.

You may also be able to access support through the Access to Work scheme - a government initiative designed to help people start or remain in work if they have a health condition or disability. This support can also apply during the recruitment process.

The following resources may also be helpful:

• Looking for work if you are disabled
• Reed in Partnership Chesterfield Office: Call 0
• Disability Employment Service Derbyshire County Council

Right to Work in the UK

All applicants must have the legal right to work in the UK at the time of application and throughout their employment.

Ashgate Hospice does not currently hold a Skilled Worker sponsor licence and is therefore unable to sponsor visa applications or offer sponsorship for roles.

Applicants must ensure they have the legal right to work in the UK before applying.

We encourage applicants to check their eligibility using the UK Governments Right to Work and visa guidance before submitting an application. Applications from candidates who require sponsorship will not be progressed.

If you have any questions about adjustments or the recruitment process please contact our People Services team at or call 0.

We kindly ask that applicants who have previously been unsuccessful do not reapply for this role unless they can demonstrate significant additional skills experience or development since their last application.

Who we are

For more information about us please visit our website here.

Documents

Required Experience:

Junior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 24142 - 25983