Location: UK - Cust Site - Derby Job-ID: 219498 Contract type: Standard Business Unit: Service Desk
Life on the team
A Security Cleared (Minimum SC) First Line Analyst working in the Remote Service Desk Support team on a 24/7 12 hour shift pattern. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters customers including problem investigation support documentation and technical coaching.
Hours- 37.5 (per week)
Hybrid- 3-5 days a week in the office (Derby)
What youll do
Incident/Request Management 80%
Knowledge Management 20%
What youll need
Desired but not essential:
About us
We are a leading independent technology and services provider trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source transform and manage their technology infrastructure to deliver digital transformation enabling people and their business.
Were a place where you can belong
With over 21000 people across 22 countries we are proud of our inclusive culture - where everyone can thrive feel valued and truly belong.
Youll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive barrierfree experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.
As a Disability Confident Committed employer we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role youll be guaranteed an interview and were happy to support any reasonable adjustments. Please let us know when you apply.
If you share our values and want to make a meaningful impact in a supportive forward-thinking environment - wed love to hear from you!
Required Experience:
IC
First Line Analyst 3 • Derby, England, UK
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