Area Retail Manager Bournemouth Area

JOB PURPOSE

To ensure the implementation of the Companys policies and procedures in respect of a predetermined region of company owned stations.

MAIN ACCOUNTABILITIES

• Ensuring that all stations are operated in accordance with the Companys Health & Safety policies to create a safe environment for staff and customers.
• To collate investigate and communicate any incident information in line with internal procedures.
• Managing communications in line with company policy
• Ensuring the security of company property.
• Conducting monthly fuel audits at each station to ensure the correct payments of monies and security of the Companys fuel stocks.
• To regularly review the Shop Forecourt and Food Services at each station to ensure they are operating in line with the Companys policies and procedures and to their maximum potential and flag any issues with appropriate management as required.
• Ensuring each station is applying the correct fuel retail prices as instructed from time to time so as to maximise fuel profit margins.
• To select submit for finance approval train and where necessary serve notice to Contract Managers
• Monitoring training compliance across the estate to include all stakeholders.
• Liaising with the nominated shop supplier to ensure effective and correctly merchandised promotional activity within the shop and forecourt to maximise sales and increase customer base.
• Liaising with the Area Manager for the nominated shop supplier to monitor and review the product range at each station with a view to increasing turnover and profitability.
• To build relationships with the companys nominated direct supply partners and ensure that products are merchandised and promoted effectively with each station and availability is maintained in order to maximise sales.
• Maintaining compliance with planograms and range as agreed with the companys nominated suppliers to protect company income.
• Liaising with representatives of the companys fuel supply partners in order to maintain brand standards and effectively promote the relevant loyalty schemes operated by each fuel supplier.
• Ensuring the proper management of promotions and correct merchandising of displays to include Third party agreed fuel promotions.
• To monitor and review Company expenditure for each relevant station and area to ensure the accurate recording of information and to identify areas of improvement.
• Ensuring that each Contract Manager operates within the terms of the Contract Manager Agreement and appropriate associated agreements.
• Handling complaints from customers and ensure satisfactory follow up with the customer and any necessary re-training requirements are completed.
• Liaising with outside contractors to establish and manage all maintenance issues as well as monitoring all equipment downtime.
• Maintaining company income and expenditure to agreed budget targets.
• To support and carry out duties as instructed from time to time from the relevant line manager(s).

DIMENSIONS

Financial

Each ARM is responsible for the overall profitability of between 16 and 22 company owned stations with total sums per annum in relevant magnitudes as follows:

Operating costs: between 2.2m and 4.2m

Shop income: between 250k and 700k

Fuel income: between 4.5m and 10.0m

Fuel volume: between 42m and 150m litres

Other

This is a field-based position where the ARM operates a given area which may be subject to change. Duties may require nights away from home to carry out area duties and attend meetings.

ARMs are required to communicate with nominated suppliers and various third parties as and when required.

WORK CONTEXT

Operating Environment

Petrol stations operating in a highly competitive price driven market dominated by the supermarkets and major oil companies.

Framework & Boundaries

Ensure all Contract Managers have relevant and valid agreements in place.

Ensure all Contract Managers complete all required duties within the stated timescales and submit returns promptly and accurately.

Organisation

To ensure Contract Managers operate within the terms of the Contract Manager Agreement and associated agreements.

COMMUNICATIONS

Contract Managers

Give guidance and motivate Contract Managers through the use of station reviews and audits to enable them to promote a successful business. To carry out subsequent visits as and when necessary to monitor progress.

Superiors

Have daily contact by phone and email regular joint area visits and monthly one to one meetings with the Regional Manager. Contact the Regional Manager at any time for advice on any day to day operational and other issues.

Other Contacts

Within the Company:

• Liaise with all relevant head office departments as and when necessary in order to resolve any operational or other issues.

Outside the Company:

• Liaise with MFGs retail suppliers and partners to develop and establish the joint business plans and deliver brand standards.
• To liaise with fuel suppliers and ensure delivery procedures are adhered to.
• To liaise with Petroleum Officers Environmental Health Officers Fairbanks Licensing and other officials where necessary.
• To visit competitors to keep abreast of their activity.

COMPLEXITY

• To operate effectively and efficiently to achieve given objectives within given time deadlines.
• To have competent well trained Contract Managers and staff in all stations paying the appropriate charges.
• To have a positive productive relationship with all relevant Contract Managers and station staff.

KNOWLEDGE AND SKILLS REQUIRED

• A proven track record in the forecourt and/or retail sector ideally experience of a contract management/franchise business model.
• High self-motivation and discipline with ability to work demanding hours and prioritise duties.
• Outstanding communication skills.
• Good people skills with the ability to build effective relationships inspire motivate and lead.
• A good level of numeracy and attention to detail.
• Good financial awareness.
• Good competitor/ market awareness.
• Willingness to learn and take on additional responsibilities.
• Good team player.
• Mileage likely to exceed 40000 miles per year.

The Company

MFG is committed to being a great place to work. We are very proud of what we do and are continually striving to be better. At MFG we encourage our people to take responsibility embrace change and challenge the norms.

We have a culture of striving to deliver the best service to our customers while also bringing out the best in our people. We recognise the strength of teamwork and we celebrate our successes together. Our people are rewarded well for their efforts recognising the valuable contribution that everyone makes to our business.

The Benefits

Private Healthcare

Life Insurance

Enhanced Pension Scheme

Employee Assistance Programme

Training & Development

Employee Recognition Scheme

Volunteer Days

Online Discounts

Our People

• Innovation

We are creative and fearless in our work.

• Accountability

We take ownership of our work and lead from the front.

• Teamwork

We collaborate widely and build supportive environments.

Nevinda Sanka Silva
Regional Manager

Joining MFG has provided me with an exceptional opportunity to contribute to our companys ambitious expansion plans as we continue to manage existing MFG sites and integrate new Morrisons fuel stations into our network. At MFG we are dedicated to delivering exceptional service and a dual-fuel strategy for the future of mobility across the nation.

Vicki Pitcher
HSE Manager

MFG has provided me with the opportunity and training to develop in the direction of my chosen career path. I now support the infrastructure team and am working in a more Health and Safety focused role. I have completed the IOSH Managing Safely Course and MFG supported me in completing my NEBOSH qualification.

Maria Eaton
Finance Director Finance Operations

MFG always identifies and rewards great performance. Employees are passionate about the business and the role that they each play in making it a great success.

Nick Perduno
EV Programme Manager

MFG has given me a fantastic opportunity to help our ambitious plan of rolling out EV Hubs across the country. The companys successful growth whilst remaining relatively small in respect of staff numbers creates a feeling of working for a family business and being part of that family.

Documents

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 35001 - 40000