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Contract Personnel Ltd
Customer Resolution SpecialistContract Personnel Ltd • Norwich, Norfolk, England
Customer Resolution Specialist

Customer Resolution Specialist

Contract Personnel Ltd • Norwich, Norfolk, England
26 days ago
Job type
  • Part-time
  • Quick Apply
Job description

We are looking for a friendly, organised and customer-focused administrator to help deliver excellent service to our customers. Working as part of a team and reporting into the Compliance Manager, this role focuses on being a first point of contact for customer phone calls and emails.

The role is based at the Head Office in Norwich, working on a 4 on/4 off rota basis, covering the following shifts:

  • Monday - Friday 12:00pm-8:00pm
  • Saturday - Sunday - 8:00am-6:00pm

What you will be doing for us:

  • Provide administrative support to the Customer Resolution function, ensuring accurate and timely handling of customer queries
  • Assist in the ongoing monitoring of lone-working safety processes, including out-of-hours oversight to support compliance
  • Act as a first point of contact for customer enquiries, delivering a professional and consistent customer experience across all interactions and escalating to the appropriate team
  • Carry out general administrative duties such as scanning in documents and uploading files to internal platforms

What we are looking for:

Essential:

  • Previous experience in an administrative, customer service, or customer support role within a fast-paced environment (or strong transferable administrative experience)
  • Excellent attention to detail with a high level of accuracy in record-keeping
  • Strong written and verbal communication skills with the ability to engage effectively across all levels
  • Ability to handle sensitive and confidential information appropriately in line with GDPR and relevant legislation
  • Strong IT skills, including Microsoft 365 (Word, Excel, Outlook, Teams) and experience using internal systems

What you will receive:

  • Competitive hourly rate of £13.64 per hour
  • 20 days holiday
  • Additional day off for your birthday each year
  • Top Tier Package with Perkbox, our Reward, and Recognition Platform
  • Fantastic Wellbeing and Employee Assistance Programme provided by Canada Life
  • Life assurance cover scheme with Canada Life
  • Group Pension scheme
  • Free parking
  • Continuous development environment
  • Great Places to Work Certified (2024/2025, 2025/2026, 2026/2027)
  • Living Wage Foundation Member

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Private medical insurance

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Customer Resolution Specialist • Norwich, Norfolk, England

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