Reception Team Lead

Description

Reception Team Lead Administration/Reception/Customer Service Southampton Part time Permanent 30 hours

Spire Southampton Hospital is currently looking to recruit for an Reception Team Lead to join the team on a Part time permanent basis. This is a fantastic opportunity to join a dynamic team and have a great impact.

Contract type:Permanent Part-time 30 hrs on a rota.

Duties & Responsibilities (not limited to):

• Working varied reception shifts in a hands- on capacity supporting and overseeing the team
• Promotion of Spires Purpose vision mission values and behaviours
• Managing time cards sickness annual leave and other absence whilst ensuring optimum cover at all times.
• Preparation of rotas flexing staff in line with business requirements and within budgetary targets.
• Setting annual EE objectives for each team member holding and documenting regular 1:1 meetings as well as team briefs
• Actively involved in recruitment training and induction
• Achieving KPI targets as set by central Spire
• To carry out departmental audits and ensure compliance including DSE Health and safety and staff mandatory training.
• To undertake Datix incident investigations
• To represent the department at various meetings including Patient Experience driving improvements and implementing change
• Actively participating in the promotion of good communication and liaison with other hospital departments.
• Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act including manual handling and fire procedures.
• To maintain confidentiality of all information in line with GDPR regulations with regard to patients consultants and staff
• To ensure the reception environment projects a professional smart image at all times including staff adherence to hospital uniform policy
• To try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel.

What do you need to have

• Educated to Higher Education level
• Excellent numeracy literacy and IT Skills
• Minimum 2 years leadership experience in a highly customer service focussed role
• Proven people management experience within amedium sized team
• Excellent organisation and communication skills
• Outstanding customer care skills with the ability to handle difficult situations
• Emotional resilience able to hold difficult conversations
• The ability to manage change
• Someone who can drive customer service
• Happy to work shifts on a rota basis

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• Spire for you reward platform - discount and cashback for over 1000 retailers
• Private medical insurance
• Subsidised Meals
• Life assurance
• Free DBS
• Free Car park off-site for staff

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; its their dedication warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employees well-being through work life balance on-going development support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom running 38 hospitals and over 50 clinics across England Wales and Scotland. It provides diagnostics inpatient day case and outpatient care operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health musculoskeletal and dermatological services

For us its more than just treating patients; its about looking after people.

Closing date: In order to streamline our recruitment process we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Required Experience:

Junior IC

Employment Type : Part-Time
Experience: years
Vacancy: 1