For us tech has never been about just hardware or software. Its about people. Its our meaningful relationships deep expertise and practical know-how in technology that drive what we do. We put our customers our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe we understand we collaborate we simplify we care and we deliver; together we are making tech human.
How youll fit into the big picture
Microsoft Operations is key to the success of our Microsoft business unit. As Senior Microsoft Operations Specialist you will play an important role in ensuring Microsoft agreements renewals orders and contract submissions are completed accurately compliantly and on time. You will act as a subject matter expert for Microsoft operational processes supporting the team with complex queries escalations training and continuous improvement. Working closely with licensing solutions sales and finance colleagues you will help boxxe deliver a smooth customer experience and effectively support multi-million-pound Microsoft licensing agreements.
What youll be doing
Act as a senior point of contact for Microsoft Operations providing guidance escalation support and operational expertise to colleagues and the wider business.
Process and oversee Microsoft orders renewals and agreement submissions accurately ensuring Microsoft requirements compliance rules and key milestones are met.
Use Microsoft procurement licensing and administration systems to resolve customer vendor and internal queries.
Support the team with complex operational queries working closely with licensing and solutions specialists where needed.
Monitor workload agreement milestones and SLAs to ensure operational tasks are completed accurately and on time.
Maintain accurate internal agreement records ensuring customer contract and renewal information is current.
Carry out quality checks on Microsoft agreement and order submissions to reduce errors manage risk and support compliant delivery.
Liaise with Finance to support timely invoice reconciliation and resolution of supplier billing queries.
Deliver training coaching and process guidance to new and existing Operations Specialists and sales teams.
Maintain and improve operational guides ensuring documentation reflects Microsoft programme and process changes.
Identify opportunities to improve Microsoft operational processes controls and ways of working across the team.
Support the Microsoft Compliance Manager with reporting presentations and operational insight.
Supporting the overall team when required.
What experience we think youll need
Essential
Previous experience in a Microsoft Operations or licensing role.
Strong understanding of Microsoft licensing programmes agreement processes and operational compliance requirements.
Confident using Microsoft procurement ordering or administration systems.
Excellent attention to detail with the ability to manage complex information accurately.
Strong organisational skills and the ability to manage competing priorities in a deadline-driven environment.
Clear communication skills with the confidence to support colleagues and engage with internal stakeholders.
A logical problem-solving approach and the ability to identify risks errors or process gaps.
Motivated to deliver high standards individually and as part of a team.
Desirable
Experience supporting process improvement or documentation updates.
Experience preparing reports MI or operational updates.
Strong Excel skills or experience working with operational data.
Required Experience:
Senior IC
Senior Microsoft Operations Specialist • London, England, UK
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