Purpose of the role
The Head of Patient Experience is a Senior role across the Six Physio Business Unit. It owns the experience from first contact through to post-treatment rebooking discharge and beyond.
The role sets standards and builds systems to ensure every patient receives a consistently premium experience across all clinics and champions the moments that matter for patient experience.
The role supports the overall leadership and development of the Front of House Team and works together with all leaders on their mission to improve Patient Experience.
The aim is to elevate the Six Physio experience from consistent to genuinely remarkable and to build the conditions that make every patient enjoy and positively share their experience at Six Physio.
Key Accountabilities
1. Patient Experience Ownership
2. Performance and Insight
3. Systems and Infrastructure
4. Team Management and Learning & Development
Who we are looking for
We are looking for someone who will elevate an already high-performing team to a team with customer experience as its core mission.
Essential experience
Desirable experience
Required Experience:
Director
Head of Patient Experience • London, England, UK
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