Colleague Relations Business Partner

Summary

Job Description

Colleague Relations Business Partner

Location:Thorpe Park LeedsHybridworking.

Join us asa Colleague Relations Business Partner at the heart of our operations where youll work side by side with Managers and Team Leaders to navigate complex and sensitive ER cases with confidence care and commercial focus. Youll be a visible hands-on presence in the office building strong trusted relationships and becoming the go-to adviser for real-time support guiding challenging and developing leaders to take ownership of people matters.

Thriving in a fast-paced evolving environment including periods of change youll balance colleague experience policy and business risk while driving fair and consistent outcomes. Alongside managing complex cases youll build manager capability spot trends and influence improvements making this a fantastic opportunity for someone looking to grow their impact and shape how colleague relations is delivered.

What we are looking for:

• Strong experience in Employee Relations or Colleague Relations within a fast-paced business

• Confidence supporting complex and sensitive cases including disciplinary grievance absence and performance matters.

• Experience partnering operational leaders ideally within a contact centre or operations environment.

• Excellent judgement with the ability to balance colleague experience policy commercial risk and business needs.

• A confident practical communicator who can influence challenge and build trust quickly.

• A proactive solutions-focused mindset with the ability to spot themes and turn insight into meaningful improvements.

• Energy curiosity and real drive to contribute make an impact and help shape how colleague relations is delivered.

Ifyoureexcited about this role butdontmeet every requirement dontworry still apply. Your unique perspective could be just whatwerelooking for.

Whatyoullget:

• A discretionary annual bonusto reward your impact

• 3% flexiblebenefitsthat you can tailor to suit your lifestyle whether thats extra cash more holiday or added health cover.

• Hybrid workingfor the best of both worldscollaboration and focus.

• Free onsite parking saving you time and money.

• Recharge and refreshopportunitieswith 28 days of holiday plus public holidays and theoptionto buy up to five moregiving you more time for what matters most.

• Peace of mindwith life assurance that supports your loved ones no matter what.

• A culture that celebrates you and supports your wellbeingwith recognition awards access to on-site gym facilities and a variety of wellbeing initiatives offered throughout the year to help you stay balancedresilientand feeling your best.

• Encouragement to be your authentic self at workby joining one of our vibrant employee networkslike Rise (Gender) Proud (LGBTQIA) Culture or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.

So who are we

Wereon a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Timeswereone of the best places to work in the UK (wereproud to be on their Best Places to Work list for thethird-yearrunning). Why Because of the people who work here. Warm welcoming and people that make us great.

We celebrate and share success learn from failure embrace change and savour challenge.

Join us and from day oneyoullhave a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowellyoullbe making a difference to the lives of millions of people going through tough times.

Ready to join us

At Lowellwerecommitted to helping you growboth personally and professionally. We provide the tools support and opportunities you need to shape your career and thrive.

We welcome people from all backgrounds and experiences. Whatever your identity - culture gender sexual orientation religion ethnicity age neurodiversity or disability -ifyourepassionate about making credit work better for everyonewedlove to hearfrom you. Our strength lies in our people andwereproud to build inclusive teams supported by benefits that help everyone succeed.

Applytodayand be part of a team where youll truly partner the business shape confident leadership and make a meaningful impact on colleague experience.

If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process please contact a member of the Lowell Talent Teamwhollbe more than happy to support you.

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Employment Type : Full-Time
Experience: years
Vacancy: 1