General Manager

THE ROLE

As General Manager you will be responsible for the overallleadership performance and strategic direction of the hotel.

Working alongside RBHs specialist support teams and Radissonbrand partners you will be accountable for driving revenue growth deliveringexceptional guest experiences maximising profitability developing your teamand ensuring operational excellence across all areas of the business.

This is a highly visible leadership role requiring a dynamicand inspirational individual who can balance commercial acumen with peopleleadership whilst maintaining the highest standards of guest satisfaction.

THE LOCATION

The Radisson Blu Hotel Liverpool is in the heart of the businessdistrict next door to the passport office within a 15-minute walk of CavernClub and Liverpool ONE. This hotel is 0.7 mi (1.1 km) from Liverpool Pier HeadFerry Terminal and 0.8 mi (1.3 km) from Royal Albert Dock. John Lennon Airportis just under 10 miles away.

A DAY IN THE LIFE OF A GENERAL MANAGER

Leading People & Culture

• Inspire lead and develop a high performing hotel team.
• Create a culture of engagement accountability and continuous improvement.
• Drive colleague satisfaction retention and development.
• Support succession planning and talent development across all departments.
• Champion RBHs values and people-first culture

Driving Commercial Success

• Deliver budgeted revenue profit GOP and market share targets.
• Develop and execute strategic business plans that maximise performance.
• Identify new commercial opportunities across rooms food & beverage meetings and events.
• Work closely with Revenue Sales & Marketing teams to drive demand and profitability.
• Maximise the commercial potential of all hotel revenue streams.
• Monitor business performance and implement strategies to continuously improve results.

Delivering Exceptional Guest Experiences

• Ensure consistently outstanding guest service across all areas of the hotel.
• Drive guest satisfaction loyalty and reputation scores.
• Maintain Radisson brand standards and RBH operational excellence.
• Lead continuous improvement initiatives through guest insight and feedback.
• Foster a culture focused on memorable guest experiences.

Stakeholder & Owner Management

• Build strong relationships with owners investors and key stakeholders.
• Provide detailed performance updates and strategic recommendations.
• Work collaboratively with Radisson RBH support functions and commercial partners.
• Represent the hotel within the local business community and hospitality sector.

Operational Excellence

• Oversee all operational departments to ensure efficiency and effectiveness.
• Ensure compliance with all legal financial health & safety and company requirements.
• Drive quality assurance standards across the hotel.
• Lead innovation and continuous improvement initiatives.

THE IMPACT YOULL HAVE

As General Manager you will be instrumental in shaping thefuture success of Radisson Blu Liverpool.

Your leadership will directly influence guest satisfactionfinancial performance colleague engagement and owner returns. Through yourvision and leadership you will help establish the hotel as one of Liverpools leadinghospitality venues.

WHAT WE NEED FROM YOU

To succeed in this role you will bring:

• Proven experience as a General Manager Hotel Manager or senior operational leader within a quality hotel environment
• Strong commercial expertise with a proven track record of delivering revenue and profit growth.
• Experience leading large multi-functional teams.
• Outstanding leadership and people development skills
• Excellent stakeholder management and communication abilities
• Strong financial acumen including budgeting forecasting and P&L management
• Experience within branded hotels ideally Radisson or a comparable international brand.
• A passion for delivering exceptional guest experiences.
• The ability to balance strategic thinking with a hands-on leadership style.
• Energy resilience and ambition to drive continued success.

WHAT WE OFFER

We know work is just one part of your life so we havecreated a benefits package that supports you both professionally andpersonally:

• Competitive salary and bonus opportunity
• Discounted hotel room rates for you your friends and family
• Pension scheme
• Access to RBHs leadership development programmes
• Career progression opportunities across our growing portfolio
• Employee wellbeing initiatives and support programmes
• Recognition and reward programmes
• Opportunities to lead within one of the UKs leading hotel management companies.

and much more.

OUR VALUES

At RBH every team member plays their part indeliveringExceptional Service by Exceptional People.

We ask that youSHINEevery day by:

• Enhancing ourPeopleengagement
• EnsuringQualityin our guest service
• Maximising ourProfit
• Giving something back to ourcommunities

And always:

• Act withIntegrity
• DeliverExcellence
• Have theAmbitionto continuously improve.
• Show that youCare.

EQUAL OPPORTUNITIES

RBH Hospitality Management is proud to be an equalopportunity employer. We believe in hiring a diverse workforce and sustainingan inclusive people-first culture. If at any point throughout our recruitmentprocess you require reasonable adjustments please contact

#LifeatRBH

#RBHIND

Required Experience:

Director

Employment Type : Full-Time
Experience: years
Vacancy: 1