Lead Product Manager AIOPs

About the Role:

Grade Level (for internal use):

11

The Team:

The AIOps team is responsible for S&P Globals enterprise AIOps platform and strategy driving the modernization of IT Operations and Site Reliability Engineering (SRE) through intelligent observability event intelligence automation and AI-driven insights.

DTS Platform & Tools Service Enablement: We serve as thought leaders in AIOps partnering across IT Operations SRE engineering infrastructure service management and application teams to solve enterprise operational challenges. Our mission is to improve reliability reduce operational complexity optimize technology investments and enable more proactive and resilient technology operations by applying AI.

Responsibilities and Impact:

• Own and execute the AIOps product roadmap aligning priorities with enterprise reliability goals operational maturity adoption targets and measurable business outcomes.
• Translate operational needs into clear product requirements use cases user stories acceptance criteria and prioritized backlog items across the AIOps product lifecycle.
• Ownership of high-impact AIOps capabilities including noise reduction event management correlation anomaly detection root cause analysis predictive alerting and self-healing remediation.
• Partner across Operations infrastructure SRE platform engineering service management application teams security and vendors to operationalize AIOps capabilities and drive adoption at enterprise scale.
• Define and track success metrics for alert quality incident reduction MTTD MTTR service health automation coverage platform adoption and operational efficiency.
• Present roadmap progress risks decisions and outcome metrics to senior stakeholders to influence improvements to tooling workflow and the operating model.
• Analytical and data-driven mindset with strong problem-solving prioritization and decision-making skills.

What Were Looking For:

Basic Required Qualifications:

• 10 years of experience in product management IT operations SRE observability platform engineering or related enterprise technology roles.
• Strong understanding of AIOps concepts including event correlation anomaly detection root cause analysis noise reduction predictive analytics and automated remediation.
• Experience defining product roadmaps managing requirements and backlog priorities and delivering technical platform capabilities across the product lifecycle.
• Bachelors degree in Computer Science Engineering Information Systems or a related field or equivalent practical experience.
• Machine Learning: Expertise in time-series forecasting clustering and correlation algorithms.
• Generative AI: Experience with LLM prompting Retrieval-Augmented Generation (RAG) and LangChain.
• Cloud Infrastructure: Deep understanding of AWS Azure or GCP infrastructure components

Additional Preferred Qualifications:

• Experience with enterprise observability and AIOps platforms such as ServiceNow ITOM Splunk Dynatrace Datadog BigPanda New Relic or similar platforms.
• Familiarity with cloud-native platforms Container orchestration systems distributed systems service mapping and telemetry standards.
• Experience defining KPIs SLOs product adoption measures and operational maturity frameworks for enterprise reliability and service performance.
• Relevant certifications in product management cloud ITSM observability Agile or platform engineering are a plus.

Whats In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.

US Candidates Only:Know Your Rights: Workplace discrimination is illegal

202 - Middle Professional (EEO Job Group) (inactive) 20 - Professional (EEO-2 Job Categories-United States of America) IFTECH202.2 - Middle Professional Tier II (EEO Job Group)

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1