Talent.com
ITW
Sales Account Administrator (Fixed Term Contract)ITW • High Wycombe, England, UK
Sales Account Administrator (Fixed Term Contract)

Sales Account Administrator (Fixed Term Contract)

ITW • High Wycombe, England, UK
29 days ago
Job type
  • Full-time
  • Temporary
Job description

Job Description:

Job purpose

We are seeking a proactive detail-oriented Sales Account Administrator to support our EMEA sales team which will be for a 6 month fixed term this pivotal role you will manage the administrative functions that underpin our sales operations from order processing and Salesforce updates to customer communication and documentation handling.

If youre highly organised thrive under pressure and enjoy working cross-functionally with teams across Sales Service Finance and Logistics this could be the role for you.

Key Tasks & Responsibilities

  • Support the EMEA sales team to achieve sales goals and customer satisfaction.
  • Manage order entry and update order progress via Salesforce (including MOCT creation in Agile) and order acknowledgement to customers.
  • Maintain accurate records of leads prospects and sales campaigns in Salesforce.
  • Coordinate with internal teams to communicate shipping details (ETA tracking) to customers.
  • Follow up on overdue payments and support after-sales customer satisfaction.
  • Update and distribute the weekly Rolling Order Summary Sheet.
  • Provide regular reporting on opportunities from Salesforce.
  • Raise and process RMA requests concessions order amendments and warranty orders for sales.
  • Create and update customer accounts in IFS; complete supplier setup forms.
  • Prepare basic quotations and provide lead times to support the sales cycle.
  • Liaise with Service teams to ensure coordination on service-related orders.
  • Ensure all documentation (tenders contracts transactions) is accurately saved and managed.
  • Collaborate with business teams in the USA UK Italy and Germany to ensure timely order processing.
  • Support with agent commission forms.
  • Customer credit checks.
  • Review customer terms and conditions on purchase orders in multiple European languages.

Key Competencies & skills
  • Strong communication and interpersonal skills.
  • Meticulous attention to detail with high levels of accuracy.
  • Assertive and confident when liaising with sales engineers and other stakeholders.
  • Able to manage multiple priorities and work effectively under pressure.
  • Collaborative mindset; team player with a proactive can-do attitude.
  • Highly organised and process-driven.
  • Ability to confidently communicate and work with multilingual territories within Europe.
Qualifications
  • Minimum of 3 years experience in sales administration customer service or office support.
  • A level NVQ or equivalent qualification.
  • Strong Microsoft Office skills (Excel Outlook Word); experience with Salesforce systems and ERP systems (e.g. IFS Agile) is a plus.
Performance Metrics

Order Processing & accuracy

  • 100% of customer orders processed within 24 hours of receipt (with complete documentation).
  • Error rate in order entry < 1% per month.
  • Order confirmation sent to customer within 1 working day of order entry.

Financial / Payment Support

  • Follow-up on 100% of overdue payments weekly with clear documentation of escalation or resolution.

Documentation and reporting

  • Weekly Rolling Order Summary sent on schedule 100% of the time.
  • RMA concession or amendment requests actioned within 48 hours.
  • All new customer account setups completed within 2 business days of request.

Responsiveness and Communication

  • Customer and internal team queries responded to within 1 business day.
  • 100% of orders requiring coordination with Service team communicated at least 5 days in advance of delivery/site visit.
  • No overdue requests > 2 business days from the sales team without follow-up.

Required Experience:

Unclear Seniority


Employment Type : Full-Time
Experience: years
Vacancy: 1
Create a job alert for this search

Sales Account Administrator (Fixed Term Contract) • High Wycombe, England, UK

Similar jobs

Sales Support Administrator - £25,000 A Year

Tate RecruitmentGuildford, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

The Sales Support Administrator will provide support to the Customer Services/Sales team, processing orders and handling customer queries. Show more

 • Promoted

Account Manager - £40,000 A Year

The Founding NetworkMaiden Head, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Build relationships, grow community, and create experiences for founders. Show more

 • Promoted

Salesforce Administrator

UK Ignition Technology LtdFarnborough, England, GB
Full-time

Additional day off for your birthday.Healthcare – cash plan through Paycare and Employee Perks/Discounts.Coffee shop, canteen and gym on site.Drive Salesforce adoption across the UK and wider EMEA ... Show more

 • Promoted

Salesforce Administrator

Saepio Information SecurityHigh Wycombe, England, GB
Permanent

Cyber security isn't an add-on to IT.That's why modern UK organisations separate the teams who run systems from those who protect them.And it's why they choose Saepio.We're one of the UK's most rec... Show more

 • Promoted

Account Executive - £75,000 A Year

VenatrixMaiden Head, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Account Executive needed to sell sustainability software to corporate clients, managing sales cycles, and engaging with decision-makers. Show more

 • Promoted

Account Executive - £50,000 A Year

ABR Associates Ltd.Maiden Head, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Account Executive needed to sell SaaS solutions to building surveyors, managing the entire sales cycle with a focus on outbound campaigns and product demos. Show more

 • Promoted

Account Director, Sales Project Management - £80,000 - £100,000 A Year

HarnhamMaiden Head, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

The Account Director will build relationships with clients and ensure they get the most from the SaaS platform. Show more

 • Promoted

Senior Sales & Logistics Administrator (Global Orders)

T2 Search LtdBracknell, England, GB
Full-time

A leading IT hardware supplier is seeking a Senior Sales Administrator to join their team.The successful candidate will manage complex admin tasks, support the Head of Sales, and ensure efficient o... Show more

 • Promoted

Sales Engineer - £40,000 A Year

Mansell Recruitment GroupMilton Keynes, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time +1

We're Hiring: Machine & Consumables Sales Engineer.UK & Ireland – Ideally based around the Manchester/Leeds (M62 corridor) or the Midlands.Ready to take your engineering sales career to the next le... Show more

 • Promoted

Account Executive - £80,000 A Year

OJ DigitalSlough, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

We're hiring an Account Executive to join a well-funded, Series A SaaS business at a genuinely exciting stage of growth.This is a full-cycle AE role where you'll take ownership of deals from first ... Show more

 • Promoted

Sales Account Manager - £40,000 - £50,000 A Year

MCS Rental SoftwareMaiden Head, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Location: Office-based or Hybrid (Remote considered).Salary: £40,000 – £50,000 basic + £20,000 – £30,000 commission + car allowance.Company: MCS Rental Software Limited.At MCS Rental Software, we'r... Show more

 • Promoted

Account Director - £60,000 A Year

3SearchMaiden Head, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

The Account Director will manage brand and placemaking projects, lead client relationships, and oversee commercial performance. Show more

 • Promoted

Account Director - £80,000 A Year

Restaurant AssociatesGuildford, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Lead catering operations, develop strategy, and manage P&L.Drive sales, ensure high service standards, and lead a team. Show more

 • Promoted

Account Manager - Up To £40,000 A Year

NFU MutualWoking, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

The Account Manager will manage insurance customers, focusing on customer retention, sales, and building relationships, with a focus on delivering tailored solutions. Show more

 • Promoted

Enterprise Account Executive - £80,000 A Year

Fulfilled TalentMaiden Head, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Account Executive needed to drive new business with eCommerce merchants.The role involves managing sales cycles, building relationships with stakeholders, and hitting revenue targets. Show more

 • Promoted

Senior Sales Administrator

T2 Search LtdBracknell, England, GB
Full-time

Our client is a leading IT hardware supplier operating internationally, and you will be responsible for providing critical admin support to the Head of Sales and Purchasing with complex orders in a... Show more

 • Promoted

Contract Manager - £75,000 A Year

Bis HendersonAylesbury Vale, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Find out more about this role by reading the information below, then apply to be considered.Summary: The Contract Manager will oversee the Customer Account Plan ensuring the customer relationship e... Show more

 • Promoted

Sales Administrator

The Best ConnectionEngland, Berkshire, Colnbrook
£26,000.00 yearly
Full-time +1
Quick Apply

The Best Connection Slough are recruiting for a.This is a fantastic opportunity to become part of a friendly, supportive team where collaboration and professional development are encouraged.Working... Show more

Senior Commercial Broker - Up To £45,000 A Year

Get RecruitedBletchley, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Commercial Account Handler needed to manage client portfolios, renewals, and day-to-day servicing across multiple classes for an established brokerage.Offers hybrid working, salary up to £45,000, a... Show more

 • Promoted

Contract Performance Manager - £33,897.7 A Year - Part Time

AmpliusMilton Keynes, United Kingdom Of Great Britain And Northern Ireland, UK
Part-time

Hybrid with a weekly presence in either our Milton Keynes, Peterborough, Rushden or Boston Office.As a Contract Performance Manager at Amplius, youll play a key role in ensuring our planned works c... Show more