Role Overview
As a Customer Complaints Handler at GSF Car Parts youll be the first point of contact for customers who need support resolving issues with products services or orders. Your goal is to deliver fair timely and wellreasoned outcomes while maintaining GSFs reputation for excellent service.
Key Responsibilities
Investigating complaints working with internal teams such as branches warehouse operations and customer service to gather information.
Providing clear resolutions offering fair policyaligned outcomes and explaining decisions confidently.
Maintaining detailed records logging interactions actions taken and final outcomes in internal systems.
Skills & Experience Needed
Previous complaints handling experience ideally in retail automotive or customer service environments.
Strong communication skills able to explain decisions clearly and professionally.
Active listening and empathy essential when dealing with frustrated or distressed customers.
Problemsolving abilities confident in analysing information and making fair decisions.
Attention to detail ensuring accuracy in investigations and documentation.
Good organisational skills managing multiple cases and prioritising effectively.
What Success Looks Like in This Role
Customers feel heard respected and supported.
Complaints are resolved efficiently and fairly.
Internal teams trust your judgement and communication.
Patterns in customer issues are identified early and escalated appropriately.
Records are accurate complete and compliant with company standards.
Customer Complaints Handler • Wolverhampton, England, UK
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