Mini Bar Attendant

At Firmdale Hotels, we pride ourselves on providing luxurious, unique, and impeccably designed hotels in the heart of London and New York. Our collection of award-winning hotels is renowned for exceptional service, outstanding hospitality, and creating memorable experiences for our guests. We believe in nurturing talent and providing a supportive environment where our employees can thrive and develop their careers.

We have an exciting opportunity for a Mini Bar Attendant to join our dynamic and highly successful team at Ham Yard Hotel. As a Mini Bar Attendant, you will play a crucial role in ensuring our guests have a seamless and enjoyable stay.

This role is perfect for someone who is eager to learn, develop, and potentially progress within our company. However, if career progression isn’t your primary goal, that’s perfectly fine too. We value each team member's contribution and are interested in finding out more about you. You will thrive in this hands-on, operational role if you enjoy working with a team of ambitious, friendly, and hardworking individuals in a down-to-earth setting. If you want to be noticed and recognized for your individual efforts, Firmdale Hotels is the place for you.

Responsibilities:

• Maintaining fully stocked minibars in guest rooms.
• Conducting regular inventory checks.
• Ensuring the cleanliness and organisation of minibar areas.
• Responding promptly to guest requests and queries related to the minibar.

What you Need:

• A passion for delivering exceptional customer service.
• Keen attention to detail.
• The ability to work well within a team.
• Strong communication skills.

What We Offer:

• Competitive hourly rate from £15.00 to £16.00 inclusive of service charge
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners of The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award 2025
• Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.