Job Title: Administrative Officer (AO) - Customer Service
Location: Middlesbrough
Pay: £12.86 per hour
\nTemporary assignment until January 2027 however high chance of extension
\nMust have valid right to work and be able to pass a DBS
Our Client, a reputable government organisation, is hiring for a dedicated Administrative Officer to support HMCTS services in Middlesbrough.
What you'll be doing:
\n * Undertaking all administrative tasks to prepare for, facilitate, and conclude various hearings.
\n * Providing users and stakeholders with support through face-to-face engagement, telephone calls (incoming and outgoing), and written correspondence, including those with complex needs.
\n * Using HMCTS service scripts and knowledge articles to direct users to relevant services and ensure they receive clear, specific information.
\n * Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems accordingly.
\n * Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and responding promptly to safety concerns.
\n * Processing work in line with standard operating procedures to meet performance and service standards.
\n * Managing case files with accurate data entry, secure information handling, and compliance with retention policies.
\n * Handling jury service tasks such as selection, deferrals, reassignments, attendance tracking, and processing expenses.
\n * Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently.
\n * Providing judicial support, including diary management and administrative assistance.
\n * Supporting enforcement activities like financial assessments, fine collection, and generating basic reports.
\n * Contributing to health and safety operations, including facility checks, issue logging, and safety governance.
What you'll bring:
\n * Strong organisational skills with attention to detail.
\n * Excellent communication skills, both face-to-face and over the phone.
\n * Ability to handle sensitive information with confidentiality.
\n * Proactive approach to problem-solving and risk management.
\n * Familiarity with standard operating procedures and data management.
\n * Ability to work effectively within a team and adapt to changing priorities.
Additional information:
\n * No specific formal qualifications are required, but a background in administrative support or customer service is beneficial.
\n * Experience with case management or court-related environments is desirable.
\n * A commitment to delivering high-quality service in a busy environment is essential.
\n Join our client's team and contribute to a vital public service, supporting justice and community safety. If you're organised, empathetic, and eager to make a difference, we want to hear from you!
Apply now to become part of a dedicated team delivering essential judicial support.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
\nAs a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
\nShould you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
\nIn cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Admin officer - Teesside Court • Middlesbrough, ENG, GB
Now accepting applicants for Focus Group studies.Earn up to £700 per week part-time working from home.Must register to see if you qualify.No Administrative Assistant admin experience needed.Adminis... Show more
EE Tyneisde (Silver Fox Way, Newcastle upon Tyne NE27 0QJ).If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE.Maybe you’ve worked in retail, or hosp... Show more
Friends International is an evangelical mission agency dedicated to supporting and equipping churches to reach international students for Christ.We currently have 75 staff working in 35 university ... Show more
HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills,... Show more
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business.Establishe... Show more
Ministry of Justice in York is recruiting for Band 2 Operational Support Grade roles within HM Prison & Probation Service.These posts involve varied duties to help keep the prison moving, including... Show more
When registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your application can be reviewed.Norton, Stockton... Show more
You’ll be right there on the floor, leading the team, keeping things running smooth, and making sure every guest leaves happy.It’s about setting the pace, lifting the vibe, and getting stuck in to ... Show more
Novus – HMP Full Sutton is recruiting an Administration Manager for a permanent, full-time role (37 hours per week) in a high-security prison education environment.The post involves leading a team ... Show more
A non-profit organization in Tynemouth is seeking a Divisional Secretarial Support professional.The role includes providing administrative support, managing correspondence, and assisting in event p... Show more
Middlesbrough Council is seeking an experienced SEND Case Officer to join its highly regarded SEND Assessment and Review Team.Following a positive Local Area SEND Inspection outcome, the service co... Show more
Are you looking for a new role where you can have a significant impact on the lives and progress of young people with SEMH? If so, we want to hear from you today!.Prospero Teaching is looking for a... Show more
Administrative Officer (AO) - Customer Service.Temporary assignment until January 2027 however high chance of extension.Must have valid right to work and be able to pass a DBS.Our Client, a reputab... Show more
My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more
A supportive and inclusive school in Middlesbrough is seeking a dedicated.This role is ideal for someone passionate about supporting young people’s wellbeing, helping pupils overcome barriers to le... Show more
At Cheviot Court we offer high quality care together with a warm welcome in a lovely setting.Cheviot Court care home in South Shields offers high quality, personalised residential and respite care ... Show more
We are excited to be recruiting for a Trainee Customer Consultant working exclusively with our Toyota franchise.This is an unrivalled opportunity to join one of the UK's fastest growing motor group... Show more
Early Morning Delivery Drivers Needed!Join News Team Group, a fast-growing company delivering newspapers and magazines to homes and businesses across the UK.Were looking for reliable, self-employed... Show more
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Fixed Term - Full-Time Term Time Only.Company Pension, Life Assur... Show more
Barchester Healthcare Homes Limited is seeking an Admin Assistant to support daily operations in a care home in Peterlee, England.The role involves answering phones, handling files, and engaging wi... Show more
%20LIMITED%20T%2Fas%20Betfred){kind=logo}
