Delivery Station Liaison Agent

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazons Delivery Station Liaison Agents are in direct contact with our customers ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need your ability to quickly respond and put in place solutions will help keep this vital part of Amazons operations running smoothly.

Working hours: Wednesday to Saturday 10:00 AM - 8:45 PM

Key job responsibilities
- Place outbound calls to customers
- Investigate and resolve delivery issues and collaborate with Amazon logistics and delivery partners when needed
- Keep daily weekly and monthly records of progress with customer queries
- Follow Standard Operating Procedures and keep customer data secure
- Assist with internal communications including giving presentations and contributing to continuous improvement and internal engagement programmes

A day in the life
Youll be based at one of our last-mile delivery warehouses where Amazons leading logistics system operates. As orders are dispatched and delivered youll be in contact with our warehouse associates delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery youll be informing our delivery partners. Where you notice a delivery issue youll get to work resolving it straight away so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazons logistics youll develop logistical and customer expertise that sets Amazon apart. Youll connect with our customers every day using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Working hours: Sunday to Wednesday 10:00 AM - 8:45 PM

About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers cant find an address. Were based in last-mile delivery sites across the world allowing us to work closely with our delivery station colleagues and partners.

DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers hands.

- Experience in relevant phone or email customer service
- Relevant experience in an administrative support role involving collaboration with internal or external teams
- Relevant experience of solving problems whether related to customer queries or internal process issues
- Advanced proficiency in English (C1 Common European Framework of Reference CEFR).

- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
- Experience in communicating with senior colleagues
- Professional experience in a fast-paced environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Department / Functional Area: Customer Service
Experience: years
Vacancy: 1