Main Purpose of the role
To lead and support the delivery of exceptional customer support services ensuring that customer requirements are met efficiently and professionally. The role is responsible for overseeing the day-to-day activities of the administrative and technical support teams managing the performance and development of assigned engineers and driving continuous improvement within the Aftersales function
Primary Responsibilities
What Skills are we looking for
To be successful in this role you must have excellent customer service skills and the ability to build and maintain strong relationships with both customers and internal stakeholders. You will demonstrate strong leadership capabilities with the ability to motivate support and develop team members while working collaboratively across Aftersales Technical Support Administration and the wider business. You will also have excellent organisational communication and problem-solving skills ensuring all work is completed accurately efficiently and in line with company procedures and service standards.
The ideal candidate will have a proactive and professional approach always maintaining high standards of conduct and representing the company positively. You will be driven by continuous improvement with the ability to identify opportunities to enhance service delivery operational efficiency and customer satisfaction. You will also be results-focused with the ability to manage priorities effectively and consistently deliver against agreed objectives deadlines and key performance indicators (KPIs).
Applications should be submitted by the close of Friday 17 July 2026
Are you interested in this opportunity
If you would like an informal conversation about the role before applying please contact Adrian Vaughandiscuss with your manager and then apply using the link in the email.
Required Experience:
IC
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