We are seeking a talented and motivated individual to join our FinPro National Claims team at Marsh Risk. This role will be based in Norwich and offers a hybrid working arrangement with a requirement to work from the office at least three days per week.
This is an exciting opportunity to play a pivotal role in driving operational excellence team performance and continuous improvement. Leveraging your understanding of the business and existing processes you will help identify efficiencies and champion innovation through the use of Marsh Risks extensive suite of tools including global data resources client insights AI solutions and automation technology.
As Team Leader you will be instrumental in supporting best practice developing team capability and successfully implementing new initiatives that enhance both colleague and client outcomes.
We will count on you to:
Engage confidently with key stakeholders and clients building strong and effective relationships.
Lead the day-to-day operational activities of the team providing guidance through change overseeing data delivery and supporting MI reporting.
Ensure the team consistently achieves SLAs KPIs and business objectives through effective leadership performance management and process optimisation.
Manage and prioritise both individual and team workloads to meet deadlines deliver high-quality outcomes and maintain exceptional service standards.
Proactively monitor and drive team performance to achieve quality compliance productivity and customer service targets.
Conduct regular one-to-one meetings providing coaching feedback and support to enable individual development and success.
Build and maintain strong working relationships with colleagues clients and third parties handling challenges professionally and effectively.
Communicate clearly and effectively at all levels translating business strategy and objectives into meaningful team goals.
Foster a positive inclusive and high-performing team culture that encourages collaboration engagement and continuous improvement.
What you need to have:
Proven people management experience with the ability to motivate and develop others.
Strong communication and relationship-building skills with both internal and external stakeholders.
The ability to actively listen understand team needs and provide appropriate guidance and support.
Strong analytical and problem-solving capabilities.
Understanding of data delivery processes and the ability to utilise data-driven insights.
What makes you stand out
Excellent workload management and delegation skills.
Experience coaching mentoring and developing team members.
Insurance industry knowledge (desirable but not essential).
Experience using AI tools to enhance productivity decision-making or business processes.
Why join our team:
We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.
Claims Team Leader Finpro • Norwich, England, UK
Senior Pricing Manager – Broker Home & Motor Schemes.Locations, Norwich, Perth or Glasgow.This is a great job for someone who is looking for a senior leadership role within Personal Lines General I... Show more
Senior Pricing Manager – Broker Home & Motor Schemes.Locations, Norwich, Perth or Glasgow.This is a great job for someone who is looking for a senior leadership role within Personal Lines General I... Show more
Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Ca... Show more
Aviva is seeking a Head of 1st Line Technology Risk & Assurance to lead the global technology risk, controls and assurance agenda.You will work with the CIO Executive and senior stakeholders to set... Show more
A leading storage company located in Norwich is looking for a Store Manager to lead a team and maximize store performance.This mid-senior level role involves overseeing daily operations, ensuring t... Show more
Aviva is looking for an Insurance Trading Manager to optimize performance across Price Comparison Websites in Norwich.This role involves driving the ambitious goals of Aviva Zero in the car insuran... Show more
Aviva plc in Norwich is seeking an Insurance Trading Manager to lead their car insurance trading efforts.The role focuses on driving Aviva Zero’s strategy to enhance market performance across price... Show more
Group Lotus in Norwich is seeking a Material Handling Team Leader to join our Supply team at our manufacturing facility.You will lead a dedicated team, ensuring goods are received, stored and dispa... Show more
We are seeking a talented and motivated individual to join our FinPro National Claims team at Marsh Risk.This role will be based in Norwich and offers a hybrid working arrangement, with a requireme... Show more
We are looking for several Experienced Motor Claims Handlers to join our company, which is recognized by Forbes as the World’s Best Employer and Best Employer for Women.As an experienced Motor Clai... Show more
We are looking for a Sub Agent for our client in East Suffolk.As a Sub-Agent, you are responsible for managing a defined section of works on a major infrastructure project, ensuring safe, compliant... Show more
Description As a Motor Claims Handler, you will be responsible for proactively managing the claim in terms of the damage sustained to the claimant's vehicle from the accident.Focusing on reducing ... Show more
Location: Anchor Road, Coleford, BA3 5PB • Pay: £14.Contract: 16 hours per week + regular overtime, permanent contract, part time.Working pattern: varied shifts including early mornings (store open... Show more
Ashdown Group is seeking an Account Manager in Birmingham with a hybrid working model requiring 2 days in the office.The successful candidate will manage an existing portfolio of accounts, develop ... Show more
We are seeking a talented and motivated individual to join our FinPro National Claims team at Marsh Risk.This role will be based in Norwich and offers a hybrid working arrangement, with a requireme... Show more
Role – Insurance Trading Manager (Aviva Zero).Are you enthusiastic about insurance trading, proactive in your approach, and driven to succeed as part of a collaborative team? We’re looking for a Ca... Show more
Verisk Claims Solutions is a leading provider of data, analytics, and technology solutions to the global insurance industry.We help insurers, loss adjusters, contractors, and claims professionals m... Show more
Role – Insurance Trading Manager (Aviva Zero).Are you enthusiastic about insurance trading, proactive in your approach, and driven to succeed as part of a collaborative team? We’re looking for a Ca... Show more
As a Motor Claims Handler, you will be responsible for proactively managing the claim in terms of the damage sustained to the claimant’s vehicle from the accident.Focusing on reducing any hire peri... Show more
We are seeking a confident and customer-focused communicator to join our National Contact Centre.This is an excellent opportunity for someone who enjoys engaging with customers, working in a target... Show more
