Onsite Engineer

At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.

This role is based in the EHC London under a fixed based contract with an expectation to be on-site up to4 days per week. There will also be a requirement totravel directly to retail stores across 7 European countries so flexibility for international travel is essential.

What you will do

• Act as a point of contact and escalation for retail technology issues working with our in-house help desk the EHC (POS XStore payments networking mobile devices)
• Troubleshoot and resolve incidents coordinating with vendors and internal teams as needed
• Support new store opening and refurbishments upon opening.
• Monitor system performance and identify recurring issues or opportunities for improvement
• Maintain documentation and configurations for store technology
• Partner with store teams to understand pain points and improve the end-user experience
• Support testing pilot initiatives and deployment of new retail technologies
• Ensure compliance with security audit and operational standards from internal teams

What we expect of you

• Candidates should ideally have experience withOracle Xstore (POS software)or a similar retail point-of-sale system
• Experience in tech support within a retail technology environment
• Strong troubleshooting and problem-solving skills across both hardware and software
• Working knowledge of POS systems (XStore) networks and end-user devices
• Ability to manage multiple priorities in a fast-paced retail environment
• Strong communication skills with both technical teams and non-technical users
• Vendor coordination and stakeholder management experience is a plus

CDW is committed to being an AI-fluent organization

Were looking for people who bring curiosity a learners mindset and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner openness to experimentation and a shared interest in learning together on AI. Our goal is to create a culture where AI enhancesnot replaceshuman creativity and decision-making. You dont need to be an expert today; what matters is your readiness to explore adapt and grow with us as we integrate AI responsibly and effectively into our work.

Additionally CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process our goal is to understand your experience strengths skills and qualifications. As an AI forward company we see AI not just as a tool but as a catalyst for new ways of thinking creating and communicating. We encourage candidates to embrace an AI mindset one thats curious adaptive and ready to explore whats possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story while ensuring your application remains rooted in your own background judgment and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses government education and healthcare organizations achieve whats possible through technology. What makes CDW different isnt just what we doits how we do it. At CDW we act as onebuilding trust speaking candidly and working together to achieve more. We play to winfocusing on what matters most and delivering for our customers. And we think forwardstaying curious moving fast and continuously learning. We believe meaningful work happens when people feel supported heard and empowered to contribute. Thats why we think of ourselves as coworkers not just employeesworking together to solve complex challenges and deliver real impact for our customers and communities.

As a fullstack fulllifecycle technology partner CDW brings deep expertise strong relationships and broad industry knowledge to help turn ideas into outcomes. When you join CDW you become part of a collaborative environment where your work matters your growth is supported and your contributions help shape whats next.

Together we deliver the full promise of what technology can do. Together we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1