Field Operations Engineer Middlesborough Newcastle

Description

About us:
Wifinity was founded in 2007 to solve a problem - our armed forces were struggling with reliable connectivity. While living in barracks often in remote locations ordering a landline and booking in an engineer just wasnt an option.

And that problem isnt exclusive to the military either. Students living in University accommodation families visiting holiday resorts or living in shared accommodation and retirement communities.

Conventional home broadband doesnt always work for them.

Wifinity is different. We offer the same benefits as traditional broadband such as super-fast speeds WiFi and secure and private networks but none of the downsides. We even offer Pay As You Go and flexible contracts so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

The opportunity:
We are seeking a proactive engineer to be the onsite hero and the face of Wifinity to our clients. You will deliver first-class customer support technical solutions and commissioning of new or upgraded sites ensuring installations meet design and company standards. This role provides hands-on exposure to large-scale networks infrastructure and the commissioning process directly supporting customer satisfaction and operational excellence.

Key areas of focus:

• Troubleshoot network and client device issues onsite both technical and physical.
• Collaborate with Customer Service Technical Support and Installation teams to diagnose resolve and activate sites.
• Perform network performance analysis compile reports and respond to monitoring alerts.
• Conduct scheduled maintenance and respond to live break-fix faults in the field.
• Carry out wireless surveys Wi-Fi optimisation and support compliance with installation standards.
• Provide technical services for infrastructure installation (cabling fibre cabinets switches).
• Commission remote sites onto the Wifinity core network including circuits radio links fibre distribution access points andswitches
• Audit installation quality acting as handover acceptance from installation teams.
• Create and execute test procedures (cabling fibre wireless coverage product testing).
• Investigate and repair faults liaisingwithmanagement teamand relevant stakeholders
• Keepaccuraterecords of changes ensuring new hardware/services are integrated into monitoring systems.
• Maintain workflow process reports and provide technical support.
• Ensure safe working conditions and compliance with Health & Safety standards.
• Train and support Field Engineering staff whereappropriate.
• Onboard devices create device groups/networks/zones synchronise devices and edit port configurations.
• Upgrade switch firmware locally and viaremote protocols.
• Verify router firmware versions DHCP leases ARP entries IP neighbours IP pools VLANs and bridges.
• Run diagnostics (ping IP scan) and configure DHCP options.

About you:

• Adaptable self-motivated and thrive under pressure.
• Excellent communication and customer-facing skills.
• Strong initiative and problem-solving mindset.
• A finisher who refuses to leave jobs incomplete withhigh standardsand expectations.

Requirements

• Full UK driving license.
• Previous experience infieldengineer / field network engineer role.
• Willingness to travel and stay overnight across the UKto meet business needs.
• Be part of On Call Rota
• Strong written verbal and ICT skills; able tomaintainaccuratesystems and reports.
• Experience in client-facing roles with proven customer service ability.
• Flexible team player able to work independently to deadlines.

Technical Skills & Competencies

• Be proficient in usingnetboxtolocatesite / deviceinformation andidentifyservices being used at a location.
• Experienced with Ruckus Cambium andMikrotik
• Be able to configure switches via CLI including but not limited to creating switch stackstag VLANs set PVIDs and check MAC/LLDP tables.
• Be able to usecnmaestroto assign switches to groups edit port configs and check uptime/resource health.
• On the different networkcontrollersbe able to create WLAN/AP groups registration rules and move APs between zones.
• Proficiencywith industry-standard testing tools (Fluke OTDREkahau Wi-Fi analysis).
• Experience with fibre splicing cabling (internal/external) radio link installation duct rodding and telephony cabling.

Advanced Technical Skills

• Have a good understanding of different technologies including3G/4G/ ADSL/VDSL/PPPoE.
• Sound understanding ofWifinity servicesbeing deployed such asHome Networking Onboarding journey hotspot.
• Packet capture and analysis (WiresharkMikrotik).
• Accessing and troubleshooting via Virtual Machines (Ubuntu VM).
• Creating Supermicro servers loadingESXi installingMikrotikcloud-hosted router images and configuring VM settings.
• CCNA-level networking knowledge.

We offera competitive salary and benefits package which includes an Annual Leave Buy & Sell Scheme in addition to a remote first working environment allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.

At Wifinitywe are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy dignity and respect.

This advert can be available in other formats (upon request) for those who require it please contact for assistance.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1