Senior UX/UI Designer - App Ops

About VML and WPP: VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. It is known for innovative, human‑first, award‑winning work for blue‑chip partners such as AstraZeneca, Colgate‑Palmolive, Dell, Ford, Microsoft, Nestlé, Coca‑Cola, and Wendy’s. VML is recognized by Forrester Wave reports as a leader in marketing creative, content services, commerce services, digital experience services, and marketing measurement. VML Health, its specialist health network, is one of the world’s largest and most awarded health agencies. With a global network of over 26,000 people across 55+ markets, VML’s principal offices are in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. The Opportunity We are seeking a highly skilled and passionate Senior Product Designer (UX/UI) with a specialized focus on mobile applications to join our dynamic, flexible team. This hybrid role is for a hands‑on designer who excels at crafting, optimizing, and delivering exceptional mobile‑first digital experiences that drive user engagement, enhance operational efficiency, and seamlessly integrate into the broader automotive customer journey. The role is based in London on a permanent, full‑time basis. What You’ll Be Doing You are a hands‑on, highly motivated, self‑sufficient Senior UX/UI Product Designer with deep expertise in mobile‑first design principles, patterns, and best practices. Your passion for user‑centric design pushes you to create intuitive, efficient, and visually appealing mobile experiences for our automotive client. Mobile‑First Design & Execution * Lead the end‑to‑end UX and UI design process for features and functionalities within the clients mobile applications (iOS and Android). * Develop detailed user flows, interaction models, information architecture, wireframes, and interactive prototypes specifically tailored for mobile platforms. * Create pixel‑perfect, high‑fidelity UI designs, incorporating the clients brand guidelines, design system, and best practices for mobile usability and aesthetics. * Focus on micro‑interactions, gestural controls, haptic feedback, notification systems, and responsive layouts for various mobile device sizes and orientations. * Ensure all designs are technically feasible and collaborate closely with developers during implementation, providing detailed specifications and reviewing UI for fidelity. User Research & Testing (Mobile Context) * Conduct and participate in user research sessions (usability testing on mobile devices, remote ethnography, A/B testing within apps) to gather insights specific to mobile user behaviour and preferences. * Analyze app analytics, user feedback, and market trends to identify pain points and opportunities for mobile app experience improvements. * Translate research findings into actionable design recommendations and iterate on designs based on user feedback and performance data. * Collaborate closely with the UX Lead, App Operations team, product managers, developers, and other designers to ensure a cohesive product strategy and design execution across all mobile initiatives. * Contribute to and advocate for the adoption of mobile‑first design best practices, accessibility standards, and consistent design patterns within the App Operations team. * Present design concepts, rationale, and user insights clearly and persuasively to stakeholders, fostering a shared understanding and buy‑in for mobile experience enhancements. What We Want From You * Mobile UX/UI Specialization (Essential): Proven track record as a Senior UX/UI Designer with a specialized, hands‑on focus on mobile application design (iOS and Android), demonstrating exceptional craft and attention to detail. * Automotive Context: Experience designing for the automotive sector or other highly regulated/complex industries with a strong digital product presence is highly desirable. * Exceptional Portfolio: A must‑have portfolio demonstrating end‑to‑end UX/UI design for mobile apps, showcasing your process from research and wireframing through to polished UI and implemented solutions. * Mastery of Mobile Design Principles: Deep understanding and practical application of mobile‑first design principles, platform‑specific guidelines (Apple Human Interface Guidelines, Google Material Design), and responsive design. * Figma & Prototyping Proficiency: High proficiency in modern design tools, especially Figma, with the ability to create scalable, well‑structured design files, interactive mobile prototypes, and high‑fidelity UI. * User Research & Testing: Strong experience in conducting and participating in mobile‑specific user research (qualitative and quantitative), including usability testing on devices, A/B testing, and synthesizing results into design solutions. * Technical Understanding: Familiarity with mobile app development processes, limitations, and platform capabilities to ensure designs are technically feasible and optimized for performance. * Collaboration & Communication: Excellent communication and collaboration skills, able to present and articulate design decisions and rationale clearly to developers, product managers, and other stakeholders. * Problem‑Solving & Autonomy: A proactive, problem‑solving mindset, capable of working autonomously to manage design tasks and priorities within a fast‑paced, cross‑functional App Operations team. * Design System Contribution: Experience working with and contributing to comprehensive design systems, ensuring consistency and scalability of mobile components. * Accessibility & Performance: Solid understanding of mobile accessibility standards and performance considerations to ensure inclusive and efficient app experiences. What We Can Offer You Alongside the opportunity to work with exciting global brands, we prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are. We offer a generous benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family‑friendly policies, and discounts with hundreds of retailers. Our Core Values Heart: We foster empathy and trust where genuine connections and human‑centric work flourish. Brains: We value relentless curiosity and collaborative intelligence to solve complex challenges. Courage: We inspire you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday. Equal Opportunity Statement WPP (VML) is an equal‑opportunity employer and considers applicants for all positions without discrimination. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. J-18808-Ljbffr