Assistant Manager
Doing the right thing, even when nobody’s watching? It’s an iQ thing.iQ is one of the UK’s biggest providers of student accommodation, committed to giving over 37,000 students across 86 sites and 29 cities their ‘Best Year Yet’. Our site-based teams are full of independent thinkers and problem solvers who love making people’s day.Sound like your cup of tea? Here’s a bit about the role…What the role is all aboutAs an Assistant Manager (AM), you’re the second‑in‑command supporting with the day‑to‑day running of your iQ site. You will support the General Manager when required and blend operational oversight with a hands on presence; ensuring residents always receive the same high standard of service, no matter what.Your role is key to achieving a ‘Full House’ which is our way of striving towards fully leased buildings. From really knowing the local area and supporting standout viewings, to coaching the Resident Experience Team so they can turn great conversations into conversions. You’re the reason the building always looks fantastic, and your customer service is truly unmatched.Whether you're resolving a student query, coordinating inspections, overseeing debt management or deputising for the General Manager, you’re relied upon to keep things running smoothly. You put the resident at the centre of everything you do to ensure we deliver Homes with Heart.No two days look the same and that’s exactly why you’ll love it.What you’ll be doing Deputising during your shift when the General Manager is not on shiftSupporting the General Manager with financial oversight, compliance checks, and performance monitoring - constantly driving improvements in NPS and Google reviewsLeading debt recovery efforts, council tax follow‑ups and purchase order managementCoordinating inspections, audits, and standards reviewsSupporting leasing activity, including viewings, open days, and competitor analysis to help achieve a ‘Full House’Overseeing contractor visits and liaising with estates and support teamsEnsuring reception is always appropriately staffed and that both front and back‑of‑house areas remain professional and welcoming at all timesAlways looking for opportunities to be a moment maker for our residentsBuilding strong relationships with university partners and communicates consistently about resident needs What makes a great iQer?We love people who bring positive energy, take initiative, and aren’t afraid to get stuck in. Someone who communicates clearly, enjoys working in a fast‑moving environment, and naturally puts people at ease. Experience in customer‑facing roles whether hospitality, retail, fitness or something similar is great, but your attitude and potential matter most.Working hoursOur residents come first, so rotas are designed around their needs.You’ll work opposite shifts to the GM, the rota will be confirmed at least six weeks in advance, and shifts will vary across a six‑week cycle.You’ll work within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.What you’ll getIn return, you’ll get great benefits, and the chance to work as part of a supportive team in a business that puts its residents and the team at the forefront of its operation.Want to know what it’s really like to work at iQ? Check us out on Glassdoor and hear directly from our people.Ready to feel like you’ve got the best job ever?Apply today and help us give our residents their best year yet!Assistant Manager • London (Greater), London (Greater), United Kingdom
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