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Digital Realty Global
Customer Success Manager (1 year FTC)Digital Realty Global • London, England, UK
Customer Success Manager (1 year FTC)

Customer Success Manager (1 year FTC)

Digital Realty Global • London, England, UK
13 days ago
Job type
  • Full-time
Job description
Description

Your role

  • Manage end-to-end customer audit engagements serving as the primary contact for customers and internal stakeholders throughout the process.
  • Lead and coordinate on-site customer audits overseeing all logistical arrangements and ensuring comprehensive documentation.
  • Facilitate collaboration among cross-functional teams including Operations Sales Quality and Compliance to deliver audit objectives efficiently.
  • Ensure audit requests are processed timely and meet or exceed defined SLAs and KPIs.
  • Maintain and improve audit databases and processes contributing to digital quality and operational rigor.
  • Participate actively in global audit communities to share best practices and promote continuous improvement.
  • Uphold confidentiality and ethical standards at all times during audit execution and reporting.
  • Analyze audit outcomes providing insights and recommendations to drive operational enhancements and risk mitigation.

What youll need

  • Bachelors degree in Business IT Engineering or related discipline or equivalent audit management experience in a service-oriented environment.
  • 4-7 years of experience leading audits compliance or customer success processes preferably within utilities data centers IT or telecommunications.
  • Proven ability to collaborate cross-functionally with Operations Sales Implementation and Finance teams.
  • Strong organizational capabilities with advanced skills in reporting documentation and process management.
  • Demonstrated aptitude for analytical thinking problem-solving and driving operational excellence.
  • High standards of ethics confidentiality and professionalism when handling sensitive customer and company information.



Required Experience:

IC


Employment Type : Full-Time
Experience: years
Vacancy: 1
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Customer Success Manager (1 year FTC) • London, England, UK

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