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Great Places Housing Association
Financial Resilience Specialist - Fixed Term (12 months)Great Places Housing Association • Rochdale, Greater Manchester, UK
Financial Resilience Specialist - Fixed Term (12 months)

Financial Resilience Specialist - Fixed Term (12 months)

Great Places Housing Association • Rochdale, Greater Manchester, UK
26 days ago
Salary
£34,796.00 yearly
Job type
  • Temporary
Job description

Financial Resilience Specialist - Fixed Term (12 months)

Location: Rochdale

Salary: £34,796

Reporting to the Financial Resilience Manager, the Financial Resilience Specialist will help deliver our Customer and Communities Strategy. This role is about supporting customers who are experiencing financial hardship and helping colleagues give clear, helpful information on welfare benefits, debt advice and financial inclusion. The role will build the knowledge needed to help customers access services, develop financial confidence and take positive steps towards financial wellbeing and tenancy sustainment.

What youll be doing

  • Providing training and coaching to customer facing colleagues so that customers receive accurate information and advice in relation to welfare benefits, debt advice, and financial inclusion matters.
  • Supporting a caseload of customers with debt advice, advocating for customers with creditors and providing a debt adjustment service where necessary by calculating, negotiating, and acting to address problem debt in accordance with Financial Conduct Authority regulations.
  • To ensure that partnerships are developed and monitored with other advice agencies or support services, so that customers can be referred to, where appropriate, other services for debt, welfare and ...
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Financial Resilience Specialist - Fixed Term (12 months) • Rochdale, Greater Manchester, UK

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