Bank Reception Administrator

Description

Bank Reception Administrator Administrator Spire Parkway Hospital Solihull Bank Ad-Hoc Shifts

We have an opportunity for an experienced Receptionist/Administrator to join their admin team on a bank contract.

This is a bank role working on an as and when required basis you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Spire Parkway Hospital in Solihull West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care which is rated Outstanding. The report states Staff treated patients with compassion and kindness respected their privacy and dignity took account of their individual needs and helped them understand their conditions. They provided emotional support to patients families and carers.

Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham Warwickshire and the West Midlands. This includes diagnostic services rehabilitation cutting-edge surgical procedures and excellence in specialist fields like orthopaedics womens health and cancer care. We have 51 bedrooms and five operating theatres.

Duties & Responsibilities (not limited to):

• Providing an efficient administrative service within the hospital operating within established policies and procedures.
• Welcoming registering and directing patients consultants and hospital teams as required in a proactive warm professional and caring manner and in such a way as to provide confidence and exceed customers expectations.
• Admitting patients to their room in accordance with hospital procedures providing information as appropriate.
• Processing in-patient/out-patient charges including the accurate collection of credit card details both over the phone and face to face
• Supporting inpatient bookings by entering inpatient/day cases onto computer system
• Responsibility for admission lists including allocation of admissions. Liaising with nursing staff as appropriate
• Admission/Discharge of patients onto computer system ensuring accuracy of all information.
• Operate the hospital switchboard in a professional and efficient manner ensuring all calls or enquires are responded to in a timely manner
• Undertake various clerical duties including checking of bed status reports ordering and distribution of newspapers issuing badges for visitors booking taxis

What do you need to have

• Whilst no formal qualifications are required you must be able to communicate with other members of staff and patients clearly and your personal appearance must be of a high standard expected in a professional healthcare environment
• Experience of working on a reception or in a similar customer facing environment
• Excellent interpersonal and communication skills
• Ability to build and maintain effective working relationships both internally and externally
• Strong focus on delivering and exceeding customer expectations with the ability to handle difficult situations
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels
• The ability to work effectively as part of a team
• IT literate and a competent user of the MS Office suite of products

Benefits
Bank colleagues are paid weekly
We offer competitive rates to our bank colleagues who work on a flexible basis often to cover busy periods sickness or annual leave
Unsocial Enhancements dependent upon shift pattern worked (wont be applicable for all)
Access to Spire Healthcare pension
Access to Blue Light Card discounts
Smart spending discounts (in addition to Blue Light discounts) via Spire for You
Wellbeing Centre access via Spire for You
Free uniform
Free DBS
Full induction including mandatory training updates
Opportunities for further training and progression into permanent posts
Knowledge support and guidance through your recruitment journey from Spires specialist Resourcing Team
We offer competitive rates to our bank colleagues who work on a flexible basis often to cover busy periods sickness or annual leave.

Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
Driving clinical excellence
Doing the right thing
Caring is our passion
Keeping it simple
Delivering on our promises
Succeeding and celebrating together
Our people are our difference; its their dedication warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date:In order to streamline our recruitment process we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Spire Healthcare is a leading independent healthcare group in the United Kingdom running 38 hospitals and over 50 clinics across England Wales and Scotland. It provides diagnostics inpatient day case and outpatient care operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health musculoskeletal and dermatological services.

Required Experience:

Unclear Seniority

Employment Type : Full Time
Experience: years
Vacancy: 1