POSITION OVERVIEW
To deal with all guest enquiries questions and requirements for reservations of Hotel rooms in helpful and speedy manner. To support all other departments especially reception ensuring that all guests have an enjoyable stay with us. To be responsible for the day-to-day duties with accepting and entering individual and group reservations. Resolve guest problems and complaints as appropriately and professionally as possible.
MAIN RESPONSIBILITIES
Duties
Apply thorough working knowledge of the front office operations.
Assist in conducting training for all Front Office employees.
Direct daily front office operations.
Greet and escort Very Important Guests (VIPs).
Ensure efficient and courteous reception service.
Supervise front cashiers and help out with accounting problems.
Control hotel duty keys and floats whilst on duty.
Supervise and support of the Front Office team.
Enrol our guests in Accor Loyalty Membership and boots team members performance.
Ensure department policies and procedures are understood by all employees and observed in tasks performed.
Ensure effective communication of new and updated information regarding policies rates and general hotel information.
Ensure strict procedures are followed for all cash/credit accounting and banking procedures issue of keys and guest confidentiality.
Implement training programs for all employees conduct induction and skills training.
Perform any other duties as directed by the Front Office Management.
Induct new staff into the team department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand.
Effectively use the guest feedback to improve product and service delivery.
Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
Customer Relations
Provide efficient friendly and professional service to all guests making all guests experience positive.
Take a positive problem solving approach with guest problems and concerns.
Actively sell and promote hotel facilities and services.
Work together with trust so that colleagues and management meet the goals of the department/Hotel.
Treat customers and colleagues from all cultural groups with respect sensitivity and transparency.
Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the Hotel.
NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Additional Information :
PERKS FOR YOU
Candidates must have the right to work in the UK
Note: The Company reserves the right to amend this job description from time to time to reflect the evolving needs of the business.
Remote Work :
No
Employment Type :
Full-time
Front Office Supervisor • London, England, UK
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