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WSH Group
Duty Concierge ManagerWSH Group • London, England, UK
Duty Concierge Manager

Duty Concierge Manager

WSH Group • London, England, UK
26 days ago
Job type
  • Full-time
Job description

We are looking for an experienced Duty Concierge Manager to lead front-of-house operations within a prestigious luxury residential development.

This role is ideal for a customer-focused professional with strong leadership skills and experience in high-end residential hospitality or Build-to-Rent (BTR) environments.

Key Responsibilities

  • Lead and supervise the Concierge Team ensuring exceptional resident and guest experiences.
  • Oversee daily concierge operations ensuring SOPs and service standards are consistently maintained.
  • Act as the first point of escalation for resident queries complaints and service requests.
  • Manage concierge rotas staffing arrangements and day-to-day administration.
  • Coordinate resident move-ins move-outs viewings renewals and welcome meetings.
  • Oversee resident amenities parcel management key control access systems and building security procedures.
  • Conduct regular inspections of communal areas amenities and vacant apartments.
  • Prepare monthly reports monitor KPIs and support operational improvements.
  • Work closely with Housekeeping Maintenance Security and Building Management teams.
  • Ensure compliance with Health & Safety policies and emergency procedures.

Apply today if youre passionate about delivering exceptional resident experiences and leading a high-performing concierge team.

Hours: 38.5 hours per week (Average) with 4 on 4 off shift patterns. 12 hour shifts which are typically either 7am-7pm 9am-9pm will vary as per business requirements.


Qualifications :

  • Experience within a luxury residential hospitality or high-end customer service environment.
  • Substantial supervisory or team leadership experience.
  • Experience of residential concierge or front desk operations.
  • Knowledge of the Build-to-Rent (BTR) sector is desirable.
  • Strong leadership communication and problem-solving skills.
  • Highly organised with excellent attention to detail.
  • Professional proactive and customer-focused approach.
  • Working knowledge of Property Management Systems.
  • SIA Licence and First Aid/Life Saving qualifications are advantageous.


Additional Information :

Whats in it for you

  • Excellent holiday allowance
  • Pension contributions
  • Life insurance
  • Enhanced annual leave
  • Recommend a Friend Bonus Scheme
  • Thank you voucher scheme.
  • 24-hour personal helpline for employees providing counselling & information services.
  • Access to Choices our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more.
  • Our Training Academy provides excellent training and development opportunities for our people.


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Duty Concierge Manager • London, England, UK

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