Quality and Governance Manager

Quality and Governance Manager | Spire Parkway Hospital | Birmingham, West Midlands | Private Hospital | 37.5 hours per week, Full Time | Permanent | Excellent Benefits

Spire Parkway Hospital have an exciting opportunity for an experience Quality and Governance Manager to lead and drive improvements to the patient experience.

Our vision is to be recognised as a world-class healthcare provider, bringing together the best people dedicated to creating excellent clinical environments and delivering the highest quality patient care.

Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, "Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers."

Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women's health and cancer care. We have 51 bedrooms and five operating theatres.

Duties and responsibilities:

• To work closely with the Director of Clinical Services, Hospital Director, Lead Consultant for Clinical Governance and the MAC Chair in driving clinical excellence, quality and the Clinical Governance Framework within the hospital.
• To display and promote excellent clinical leadership in all areas of the hospital.
• To promote excellent customer service throughout the hospital, facilitating and co-ordinating corporate and local customer service initiatives and providing appropriate support to colleagues.
• To lead and drive improvements to the patient experience utilising all information available within Spire.
• Monitor any changes made and ensure initiatives are trialled, reviewed and embedded.
• Provide leadership, expert advice and direction staff across the organisation with regards to Quality and Governance.
• Ensure a robust integrated governance framework is in place with complies with current legislation and the requirements of regulatory bodies including the CQC and JAG.
• Support OSH in maintaining its' commitment to be a quality healthcare environment.
• Be responsible for the operational day to day management of the Quality and Governance Agenda and those working within it.
• Ensure the incident reporting systems are well managed and issues responded to appropriately and thoroughly.
• Manage OSH policy and procedures framework.
  

Who we're looking for:

• Registered with NMC or HCPC is desirable
• Relevant clinical qualifications are desirable, however not essential if equivalent experience in quality improvement or clinical governance experience can be demonstrated.
• Previous experience operating at senior level
• Experience of undertaking clinical audits
• Experience of undertaking Root Cause Analysis
• Attended and obtained recent PSIRF training
• Quality Improvement (QI) or Project Management qualification/training.
• Computer literate with a comprehensive understanding of word and excel and be able to transfer data into charts with Excel and other programmes.
• Good facilitation and interpersonal skills.
• Ability and experience of collating data, interpreting data accurately, report writing and minute taking, demonstrating excellent attention to detail
• Experience in healthcare governance, risk management or related field, project management ideally management of the CQC registration process and complaints management.
• Good working knowledge of the CQC. Working knowledge of CQC standards, auditing and developing improvement plans, collating and analysing statistical information and producing reports.

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Save an average of £50 per month with our free onsite car park.

We commit to our employees' well-being through work life balance, on-going development, support and reward.

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.