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ACS Staffing Solutions
Client Relationship ExecutiveACS Staffing Solutions • Northampton, England, UK
Client Relationship Executive

Client Relationship Executive

ACS Staffing Solutions • Northampton, England, UK
3 days ago
Job type
  • Full-time
Job description

Job Description

Client Service Executive

Location: Northampton

Job Type: Full-Time

Salary: 30000 per annum

Our client a well-established and rapidly growing construction organisation is seeking a proactive and customer-focused Client Service Executive to join its team in Northampton.

This role offers an excellent opportunity for an organised and ambitious individual looking to develop a long-term career within a dynamic and fast-paced business.

Key Responsibilities

  • Managing day-to-day email correspondence and ensuring timely professional responses.
  • Handling inbound calls from new and existing clients.
  • Responding to general enquiries and resolving client queries.
  • Conducting follow-up communications to maintain strong client relationships.
  • Preparing accurate quotations based on client requirements.
  • Booking projects and maintaining accurate project records.
  • Coordinating internal tasks to support the smooth delivery of services.
  • Providing administrative support to wider internal teams.
  • Maintaining detailed records of client communications and project information.
  • Gathering client feedback and identifying opportunities for service improvements and upselling.
  • Developing a strong understanding of the companys service offering.
  • Handling warm inbound leads and converting enquiries into paying clients.
  • Contributing ideas to improve systems processes and operational efficiency.
  • Assisting with marketing initiatives including company brand videos and content creation.
  • Supporting the wider business with additional ad hoc tasks as required.

The Ideal Candidate

  • Excellent verbal and written communication skills.
  • Strong organisational and time-management abilities.
  • Exceptional attention to detail and accuracy.
  • A proactive and solution-focused mindset.
  • Strong customer service and relationship-building skills.
  • Confidence using Microsoft Office and other business systems.
  • A willingness to learn and contribute new ideas.
  • A positive professional and team-oriented attitude.

Benefits Include

  • 20 days annual leave plus bank holidays.
  • An additional day off for your birthday.
  • Increased annual leave entitlement after two years service.
  • Company pension scheme.
  • Private healthcare and death-in-service cover after qualifying service or promotion to a senior role.
  • Ongoing training support and career development opportunities.

Apply now to discuss with Gabriella Saunders from ACS Staffing Solutions!


Employment Type : Full-Time
Experience: years
Vacancy: 1

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Client Relationship Executive • Northampton, England, UK

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