International Office Specialist

Job title: International Office Specialist

Location: London, NW1 4LJ

Salary: £39,872

Term: Permanent

Hours: Full-time (flexible shifts between 8 am to 8 pm, Monday - Friday)

Do you thrive in a fast-paced environment where exceptional customer service meets meticulous co-ordination? If you enjoy building relationships, solving problems and supporting patients through every step of their healthcare journey, we'd love to hear from you. We are also particularly interested in candidates who can speak Arabic, although not essential.

A little about the role

You'll be co-ordinating the end-to-end journey for our international patients, managing referrals, appointments, financial authorisations, and communications with consultants, insurers, and foreign embassies. Providing exceptional customer service at every stage, you'll ensure a seamless experience while maintaining accurate records and working closely with teams across the hospital.

What you'll be doing

• Co-ordinate the end-to-end journey for international patients, from referral through to treatment, discharge and follow-up.
• Act as the main point of contact for patients, families, consultants, insurers, government sponsors and internal teams, delivering an exceptional level of customer service.
• Manage referrals, patient registrations, appointments and clinical records, ensuring information is accurate, confidential and up to date.
• Secure financial authorisations (LOGs/GOPs), prepare treatment estimates and liaise with insurers, embassies and government payors to ensure funding is in place.
• Co-ordinate admissions, discharge arrangements and complex patient pathways, including VIP cases and repatriation where required.
• Provide clear guidance to patients and families on treatment pathways, financial processes and hospital services, including interpreting support where appropriate.
• Work closely with consultants, finance and clinical teams to resolve queries, support billing processes and ensure a seamless patient experience.
• Respond to patient concerns and complaints professionally, escalating where appropriate and helping to improve service delivery.
• Maintain accurate documentation across CRM and clinical systems while ensuring compliance with data protection and confidentiality requirements.
• Contribute to continuous improvement by identifying process enhancements, supporting new team members and representing the International Office in meetings when required.
• Support the wider International Office with additional administrative and operational tasks to ensure an efficient, high-quality service.
• For Arabic speaking candidates you will occasionally be required to translate for a patient during their appointments.

What we're looking for

• Previous experience in international patient co-ordination, healthcare administration or a similar customer-focused environment.
• Strong understanding of patient referrals, financial authorisations (LOGs/GOPs) and healthcare billing processes.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Outstanding communication and relationship-building skills, with the confidence to work with consultants, insurers, government sponsors and high-net-worth clients.
• Experience using CRM or patient administration systems (e.g. Meditech), together with good Microsoft Office skills, including Outlook, Word, Excel and SharePoint.
• A proactive, flexible approach with excellent attention to detail and the ability to solve problems independently.
• Professional, diplomatic and discreet, with strong cultural awareness and a commitment to exceptional customer service.
• Experience supporting colleagues, mentoring others or contributing to process improvements would be advantageous.
• Fluency in Arabic highly desirable.

About us

At The London Clinic, everything starts with our people. Whether you're at the bedside or behind the scenes, your part of something bigger - making a real difference to patients and to each other, every day.

As the UK's largest independent charitable hospital, we care for over 120,000 patients each year. What makes us different is what we do with that success - we reinvest it back into our services, our technology, and, most importantly, our people. From developing, innovative, new ways of delivering care to supporting continuous learning and career progression, we're always looking ahead.

We are incredibly proud to be the only independent healthcare provider included in the Top 10 of the Financial Times' UK Best Employers Survey 2026.

What's in it for you

• Life insurance - Get life cover worth four times your salary, whether you're full-time or part-time.
• Private medical cover - Once you've passed probation, our employee medical scheme gives you fast-track access to private healthcare.
• Pension - Join our matched pension scheme and enjoy up to 10% contributions.
• Employee assistance programme - From stress to practical guidance, our counselling service has your back.
• Blue light card - Unlock thousands of discounts! From supermarkets to holidays, fashion, tech, and days out, your Blue Light Card makes it all cheaper.
• Cycle to work - Pedal your way to a healthier, greener commute! Enjoy tax-free benefits while reducing your carbon footprint.
• Electric car scheme - Our Electric Car Scheme makes switching to a cleaner, eco-friendly ride simple and affordable.
• Subsidised staff restaurant - Dig into a variety of tasty, healthy meals without denting your wallet.
• Recognition programmes - Celebrate wins big and small! Our Recognition Programmes make sure your hard work doesn't go unnoticed.

How to find us:

Our main hospital is based at:

20 Devonshire Place, London, W1G 6BW

Located in central London near Harley Street, we are within walking distance of:

• Oxford Circus
• Bond Street
• Baker Street
• Great Portland Street

This role will be based at:

1 Park Square West, London, NW1 4LJ

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy, then please contact a member of our recruitment team.

The London Clinic values a diverse workforce and welcomes applications from all backgrounds. If you have the skills and experience for the role, we encourage you to apply. We are committed to supporting candidates throughout the recruitment process and will make reasonable adjustments where needed - please let us know if there is anything we can do to support you.