We are pleased to offer an exciting opportunity within Liebherr-Great Britain Ltd for a Parts & Administration Manager to join our LWE Mobile and Crawler Crane After Sales team.
This role plays a key part in driving departmental success ensuring efficient operations across Parts Administration and Warranty teams while supporting our core values of Business Performance Customer Focus People & Teamwork and Leadership.
Managing supporting and developing members of Spare Parts Service and Warranty Administration teams.
Allocating workloads and monitoring performance to ensure departmental objectives are achieved.
Identifying training and development needs and promoting continuous improvement within the team.
Fostering a positive and collaborative working environment.
Confirming the validity of warranty claims received and maximise the levels of labour materials spare parts and sub-contract items recovered.
Ensuring team provide clear concise and accurate claims of all types to our suppliers.
Questioning the acceptability or validity of a component or claim at any stage in the process obtain better infor-mation from the depot and communicate effectively to the concerned factory.
Assisting in resolving accounts queries for both credit control and accounts payable departments
Ensuring correct documentation for returning both new and failed parts to factories.
Establishing and maintain good communications and effective relationships between suppliers factories and in-ternal departments in the UK and abroad.
Issuing credit note requests.
Preparing distributing and monitoring documentation for Extended Warranties and Contracts.
Monitoring and report on Service Information progress.
Preparing reports and statistics on all aspects of the departmental activities.
Collecting data and prepare reports on Key Account customer performance.
Supporting the After-Sales team ensuring clear and concise communication between departments
Undertaking all work in accordance with the companys Health & Safety Quality and Environmental policies and arrangements Implement safe systems of work as necessary.
The successful candidate will require the following:
Previous experience in a similar role and/or relevant industry
Strong people management or team leadership experience
Excellent organisational and prioritisation skills
Ability to perform effectively under pressure
Strong communication and stakeholder management skills
The opportunity to work with an industry-leading manufacturer.
Secure and progressive work environment.
Competitive salary and benefits.
Training and personal development.
Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherrs products throughout the United Kingdom and Ireland.
Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom (GB)
Aleksandra Szczepanska
Not translated in selected languageRequired Experience:
Manager
YourLiebherrCareer Parts & Administration Manager, Mobile Cranes Biggleswade • Biggleswade, England, UK
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