Talent.com
WSH Group
Duty Concierge ManagerWSH Group • London, England, UK
Duty Concierge Manager

Duty Concierge Manager

WSH Group • London, England, UK
28 days ago
Job type
  • Full-time
Job description

We are looking for an experienced Duty Concierge Manager to lead front-of-house operations within a prestigious luxury residential development.

This role is ideal for a customer-focused professional with strong leadership skills and experience in high-end residential hospitality or Build-to-Rent (BTR) environments.

Key Responsibilities

  • Lead and supervise the Concierge Team ensuring exceptional resident and guest experiences.
  • Oversee daily concierge operations ensuring SOPs and service standards are consistently maintained.
  • Act as the first point of escalation for resident queries complaints and service requests.
  • Manage concierge rotas staffing arrangements and day-to-day administration.
  • Coordinate resident move-ins move-outs viewings renewals and welcome meetings.
  • Oversee resident amenities parcel management key control access systems and building security procedures.
  • Conduct regular inspections of communal areas amenities and vacant apartments.
  • Prepare monthly reports monitor KPIs and support operational improvements.
  • Work closely with Housekeeping Maintenance Security and Building Management teams.
  • Ensure compliance with Health & Safety policies and emergency procedures.

Apply today if youre passionate about delivering exceptional resident experiences and leading a high-performing concierge team.

Hours: 38.5 hours per week (Average) with 4 on 4 off shift patterns. 12 hour shifts which are typically either 7am-7pm 9am-9pm will vary as per business requirements.


Qualifications :

  • Experience within a luxury residential hospitality or high-end customer service environment.
  • Substantial supervisory or team leadership experience.
  • Experience of residential concierge or front desk operations.
  • Knowledge of the Build-to-Rent (BTR) sector is desirable.
  • Strong leadership communication and problem-solving skills.
  • Highly organised with excellent attention to detail.
  • Professional proactive and customer-focused approach.
  • Working knowledge of Property Management Systems.
  • SIA Licence and First Aid/Life Saving qualifications are advantageous.


Additional Information :

Whats in it for you

  • Excellent holiday allowance
  • Pension contributions
  • Life insurance
  • Enhanced annual leave
  • Recommend a Friend Bonus Scheme
  • Thank you voucher scheme.
  • 24-hour personal helpline for employees providing counselling & information services.
  • Access to Choices our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more.
  • Our Training Academy provides excellent training and development opportunities for our people.


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
Create a job alert for this search

Duty Concierge Manager • London, England, UK

Similar jobs

Luxury Yacht Interiors Lead | UHNW Guest Experience

AHSGreater London, England, GB
Full-time

AHS, a Dubai-based ultra-luxury real estate developer, seeks an experienced Interior Manager to oversee yacht interior operations and uphold exceptional guest service standards.The role demands a p... Show more

 • Promoted

Private Shopping Client Concierge

3M HEALTHCAREKnightsbridge, England, GB
Full-time

Harrods Private Shopping is seeking a Client Relationship Assistant to support Client Relationship Managers in delivering bespoke portfolio management strategies for Private Shopping Clients.You wi... Show more

 • Promoted

Luxury Private Concierge for High-Profile Clients (London)

Circle PRGreater London, England, GB
Full-time

Circle PR in London is seeking a candidate experienced in luxury hospitality or private concierge services to join their growing team.The role involves supporting high-profile individuals with pers... Show more

 • Promoted

Luxury Retail Concierge & Client Experience Lead

FENDIGreater London, England, GB
Full-time

FENDI is looking for a dedicated Ambassador in Greater London to provide a luxurious experience to customers and achieve sales targets.The role requires strong selling, communication skills, and at... Show more

 • Promoted

Luxury Sales Associate - Heritage Brand Client Concierge

Dweet.London, England, GB
Full-time

A luxury retail brand in London is looking for a passionate Sales Associate to deliver exceptional customer service and build lasting client relationships.The ideal candidate will engage proactivel... Show more

 • Promoted

Duty Engineer

The Peninsula LondonGreater London, England, GB
Full-time

The Peninsula London is seeking to hire a.Hotel and the Residences through carrying out day to day tasks and projects providing excellent service to our guests and colleagues.An exceptional opportu... Show more

 • Promoted

Remote Travel Concierge & Vacation Planner

Penny's AdventuresGreater London, England, GB
Remote
Full-time

Penny’s Adventures is a leading travel company that specializes in creating unique and unforgettable experiences for our clients.We are committed to providing exceptional customer service and helpi... Show more

 • Promoted

Resort Manager

Hilton HotelCity Of London, England, GB
Full-time

Resort Manager vacancy in London England.London Hilton Hotel urgently needs the services of qualified, hardworking and determined personnel, within and outside the United Kingdom who are willing to... Show more

 • Promoted

Duty Manager (VA) - London

Virgin ActiveLondon (Greater), London (Greater), United Kingdom
Full-time

Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs.All our team members pride themselves on incorporating Virgin Active values and ensuring the... Show more

 • Promoted

Facilities & Travel Concierge - Flexible Hours

Air Charter ServiceGreater London, England, GB
Full-time

Air Charter Service in London is seeking a Facilities & Travel assistant to oversee flats and hotel bookings for visiting colleagues and ACS staff.You will work with the London facilities team, man... Show more

 • Promoted

Maintenance Leader & Guest Experience Champion

Staycity GroupGreater London, England, GB
Full-time

Wilde, part of Staycity Group, is seeking a Maintenance Manager to lead the maintenance team across our London-area aparthotels.You will ensure all rooms and public areas remain guest-ready, manage... Show more

 • Promoted

Remote Travel Concierge | Flexible Hours & Training

ElevationtravelpartnersGreater London, England, GB
Remote
Full-time

A travel company based in the UK is seeking a Work-From-Home Travel Representative to assist clients with their travel needs.In this remote position, you will handle customer support through variou... Show more

 • Promoted

Facilities Manager: Guest Experience & Operations Leader

CBREGreater London, England, GB
Full-time

A global facilities management provider is seeking an experienced Facilities Manager in Greater London.The candidate will lead a contract team to ensure high service standards are met.This role req... Show more

 • Promoted

Rooms Division Manager

NOVOTELGreater London, England, GB
Full-time

Why work for Novotel London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with u... Show more

 • Promoted

Hotel - Duty Manager

WhitbreadLondon, England, GB
Permanent

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.If you’ve got experience in retail or other jobs where you have successfully led peopl... Show more

 • Promoted

Design Lead - Office-to-Hotel Conversions

CC Head Office - ConstructionCity of Westminster, England, GB
Full-time

Criterion Capital is seeking a Design Manager to lead the design phase of office-to-hotel conversion projects.You will manage the full design process, ensuring solutions meet client expectations, p... Show more

 • Promoted

Luxury Residential Head Concierge

London Block ManagementGreater London, England, GB
Full-time

This Head Concierge position is working in a prestigious, high‑end development consisting of 40 luxury apartments, an office unit, and a café.As the Head Day Concierge, you will play a pivotal fron... Show more

 • Promoted

Yacht Interior Manager

Dohme Taj Mahal Media NorgeGreater London, England, GB
Full-time

AHS is a Dubai-based ultra-luxury real estate developer and investment group focused on high-end projects and ventures.With a strong emphasis on premium standards and detail-driven execution, the b... Show more

 • Promoted

Director of Concierge Sales

Framework VenturesGreater London, England, GB
Full-time

Public is the long-term investing platform.Investors use AI and a vast variety of asset classes, from stocks and bonds to crypto and options, to build portfolios for the long haul.Launched in 2019,... Show more

 • Promoted

Global Luxury Rooms Sales Manager GCC & NA

MCR Property GroupGreater London, England, GB
Full-time

A leading real estate investment company seeks an International Rooms Sales Manager to generate high-value room revenue from the Middle East and North America markets.The role requires driving occu... Show more