Public Contact Officer

Description

***Due to the volume of applications for this role we may close the advert earlier than advertised****

Previous applicants who have not been successful for this role at any stage of the recruitment pocess within the last 6 months are not eligible to apply on this occasion.

IMPORTANT:-We recognise that AI technology is widely used by candidates particularly for tasks such as proofreading applications. While proofreading is acceptable we expect all submitted evidence to be authentic and the candidates own work. Your application will be rejected if it becomes evident that it contains plagiarised content or if AI tools are used during the application or any assessments conducted during the selection process.

Working as part of the team in the public contact office at West Midlands Police involves handling a wide range of enquiries with professionalism and empathy. Ensuring the public receive timely and accurate support to uphold high standards of public trust.

Key Responsibilities:

• Act as initial point of contact for members of the public visiting the Public Contact Office and deal with a wide range of enquiries providing advice and giving information as necessary.
• Proactive engagement with the public external partners internal departments and other emergency services as required.
• Make clear timely decisions ensuring calls for service are assessed graded and dealt with in line with the National Decision Model.
• Take and process vehicle seizure notices. Liaise with the Motor Insurance Bureau (MIB) and PNC in respect of vehicle seizures.
• To carry out such other duties which are consistent with the nature responsibilities and grading of the post including providing support to digital reporting channels and supporting 999 and 101 call taking.
  

Click here to view the full details of the role including the Essential Desirable and any educational requirements for the role.

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Checks prior to commencing their role. This will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon you successfully passing medical checks which may include a drug and hearing test.

Prospective staff/officers must be held to a higher standard of behaviour and accountability than members of the public and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

Selection Process

The selection process for this role will consist of the following elements:

• Initial application
• Shortlisting/Sifting by the Recruitment Team and Hiring Manager
• In-person interview

Benefit Statement:

• By choosing to join West Midlands Police you will receive an enhanced benefits package including:
• Fair remuneration with progression opportunities and access to a very competitive pension scheme.
• Enhanced annual leave in addition to public holiday entitlements.
• Discounts across travel parking daily costs of living and leisure activities.
• A comprehensive wellbeing package including 24/7 support free eye tests and flu jabs
• Comprehensive benefits including pension Blue Light Card and employee assistance programme.

Important Information

Closing Date: Thursday 30th July

Interview Dates: Interviews will take place on Friday 7th Monday 10th and Tuesday 11th August - Please ensure that you are available on these dates before you apply.

Hours/Location: There will be positions for 24/7 which is 07:00-16:00 13:15-22:15 and 22:00-07:00. Shift patterns of 2 earlies 2 lates 2 nights 4 rest days

There will also be positions that will work the following hours- 07:45-16:45 09:30-18:30 13:15-22:15. Shift pattern - 2 earlies 2 days 2 lates and 4 rest days.

Part time will also be considered.

Contact: For further information email

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a Disability Confident Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to notethat there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example:in certain recruitment situations such as high-volume seasonal and high-peak times the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled these circumstances the employer could select the candidates whobestmeet the essential criteria for the job as they would do for non-disabled applicants.

Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1