WERE HIRING: IT Field Engineer United Kingdom
Excis is a global IT support leader driven by innovation and collaboration. We are seeking a highly skilled and proactive IT Field Engineer to deliver technical support manage IT infrastructure and ensure a seamless end-user experience across multiple locations.
Client presence in 190 countries 6000 Engineers globally 200 Enterprise Clients
We foster an open friendly and collaborative culture where individual achievements contribute to overall team success. From solving complex IT challenges to celebrating milestones we put our people first.
We are looking for a proactive and customer-focused IT Field Engineer to join our UK team. You will be the face of IT support across multiple sites in and around Milton Keynes troubleshooting hardware software and network issues on the ground.
This is a mobile hands-on role not desk-bound. If you enjoy variety problem-solving and working directly with end users youll fit right in.
Provide first and second-level desktop support (Windows & basic Mac)
Troubleshoot printers peripherals and AV equipment
Log track and resolve tickets maintain clear communication with users
Work with third-party vendors on complex issues
Perform preventative maintenance and remedial repairs on laptops desktops printers
Use diagnostic tools for network and workstation issues
Travel between sites in the company van
Minimum 18 months of IT experience (23 years in Windows Desktop support preferred)
Basic knowledge of networking and servers
Fluent English and strong customer service skills
Full UK driving license (essential manual transmission van provided)
Bachelors degree or equivalent in Computer Science or related field (preferred)
Nice to Have:
Mentoring or training experience (supporting junior technicians)
Experience with Cisco Jabber or similar VOIP tools
Company van and fuel card
Direct employment not contractor or dispatch
Supportive global team (190 countries 6000 engineers)
Real impact your work directly helps end users
Required Skills:
What You Need Bachelors degree or equivalent in Computer Science or related field. Must Have 2-3 years of experience as an IT Engineer or equivalent. Strong knowledge of HP workstation & server hardware setup/configuration. Hands-on experience with display systems large-scale visualization projection and digital signage. Skilled in audio/visual technologies (AMX/Creston IP CCTV microphones). Solid understanding of LAN/WAN/WiFi networking and Cisco conferencing solutions (Teams Webex). Exposure to biometrics VR/AR hardware and mobile devices (iOS/Android). Proficiency in Windows Server Windows 11 Microsoft Office and PowerShell. Experience with AV device setup 3D modeling tools (3DS Max Unity) Photoshop and planogramming tools. Programming knowledge (Python/C) an advantage. Excellent customer-facing skills professional presentation and ability to build strong relationships. Independent proactive thinker who works well under pressure and tight deadlines. Capable of working unsupervised while maintaining high standards of conduct and ethics. Strong communication skills in English Language. Must be open to a project-based role and onsite work.
Required Education:
Bachelors degree or equivalent in Computer Science or related field.
IT Field Engineer L2 • Milton Keynes, England, UK
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