Legal & Compliance Operations Senior Specialist

Company Description

Depop is a peer-to-peer circular fashion marketplace where anyone can buy sell and discover secondhand fashion. Our mission is simple: to make fashion circular by making secondhand as exciting and rewarding as buying new.

Founded in 2011 Depops diverse community has helped move resale into the mainstream where buying secondhand is no longer an alternative but how people of different ages now engage with fashion. Today more than 56 million registered users come to Depop to find great value express their own personal style and give clothes a longer life. We believe that everything you want already exists and our role is to help people discover it.

Powered by a team of over 500 people our company is headquartered in London with offices in New 2021 Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company. For more information visit

We aim to create an inclusive environment where everyone is welcome no matter who they are or where theyre from. Just as our platform connects people globally we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences knowing they drive innovation and bring us closer to our users.

Were proud to be an equal opportunity employer providing employment opportunities without regard to age ethnicity religion or belief gender identity sex sexual orientation disability pregnancy or maternity marriage and civil partnership or any other protected status. Were continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.

AI Disclosure: We use AI tools (Google Gemini) to help our team source and review applications for roles with a high volume of applications. These tools assist our recruiters in identifying great talent but do not replace human decision-making. At Depop every hiring decision is made by a human.

If due to a disability you need adjustments to complete the application please let us know by sending an email with your name the role to which you would like to apply and the type of support you need to complete the application to .

Depop is seeking a Legal and Compliance Operations Senior Specialist to provide essential operational and executional support across the companys legal and regulatory compliance activities. This role will play a key part in ensuring that Depop meets its legal regulatory and trust-related obligations efficiently and consistently.

This role will own the coordination of collection management and delivery of information and data across multiple internal and external stakeholders. Working closely with and reporting directly to the Senior Manager Regulatory Compliance this individual will support the execution of key compliance initiatives and help operationalise regulatory and legal requirements including but not limited to workflows processes training product developments and more. The role will act as a critical bridge between the Legal Trust and Safety Product and Operations team helping to ensure that inbound requests data processing and external responses are handled accurately securely and in a timely manner. This role will also support the Senior Manager Regulatory Compliance in delivering work required to ensure Depop meets its evolving regulatory obligations. This role will also lead on intellectual property and brand protection responses including IP operations anti-counterfeiting legal process privacy operations and financial restraints along with any regulatory complaint responses and external reporting to law enforcement.

This position suits someone who is highly organised detail-oriented and thrives on managing multiple competing priorities with a process and data driven approach within a fast-paced environment.

Core Focus - Executional and Operational Support

• Coordinate the collection organisation and delivery of information and data for regulatory inbound requests and inquiries as notified by Legal or third-party authorities.
• Support the Senior Manager Regulatory Compliance in the execution of regulatory compliance work maintaining clear records and progress tracking for cyclical and ad hoc activities.
• Manage inbound process-based (IPBP) responses including:
  • Legal Process - responding to court orders subpoenas and search warrants.
  • Privacy Operations - retrieving and redacting data for data subject access requests (DSARs).
  • Financial Restraints - managing responses to liens levies and UCC filings.
  • IPBP response - including IP Operations Anti-Counterfeiting Legal Process (court orders subpoenas search warrants) Privacy Operations (data subject access requests data retrieval and redaction) financial restraints (liens levies UCC filings) and Attorneys General/Trading Standards complaint responses.
  • Attorneys General / Trading Standards Complaints - coordinating information and responses to official inquiries or complaints.
• Support external reporting and communications to law enforcement and regulatory bodies as required.
• Maintain accurate documentation and audit trails of all requests responses and outcomes.
• Identify opportunities for process improvement automation and standardisation to increase efficiency and accuracy of compliance operations.
• Collaborate closely with Product Policy Customer Experience Engineering and Legal teams to support timely and compliant responses.

Additional Responsibilities

• Lead internal efforts to enhance the overall content moderation ecosystem and the impact that Cinder our API for AI-powered moderation delivers for Depops community to build trust and foster a sense of safety
• Coordinate internal stakeholders to ensure alignment on solutions for key issues in Cinder
• Use In depth Cinder knowledge to create the most effective and efficient workflows within Cinder to ensure best in class moderation
• Gather internal requirements and feature requests for Cinder to develop the tool and enhance the service it provides for Trust and Safety and communicate these requirements with Cinder
• Effectively test new features and raise bugs and issues with the Cinder team for rapid resolution
• Ensure the Cinder tool is set up in the best way for the various internal stakeholders that use it including those interested in Transparency Reporting Agent Productivity Child Safety Average Handling Time

Competencies and Experience

Essential

• Experience in legal operations compliance operations trust and safety or a related operational role within a technology e-commerce or online platform environment.
• Strong organisational skills and ability to manage multiple concurrent workflows with precision and attention to detail.
• Demonstrated ability to handle sensitive or confidential information appropriately.
• Experience coordinating data collection review and response for legal or regulatory requests.
• Excellent written communication and documentation skills.
• High level of diligence proactivity reliability and accountability.
• Strong proficiency with data management tools and collaborative work platforms.

Desirable

• Familiarity with IP enforcement data privacy and content moderation processes.
• Understanding of the EU Digital Services Act UK Online Safety Act or similar regulatory frameworks.
• Experience liaising with law enforcement or regulatory bodies.
• Previous experience supporting trust safety or compliance functions within a digital platform environment.

Additional Information

Health Mental Wellbeing

• PMI and cash plan healthcare access with Bupa
• Subsidised counselling and coaching with Self Space
• Cycle to Work scheme with options from Evans or the Green Commute Initiative
• Employee Assistance Programme (EAP) for 24/7 confidential support
• Mental Health First Aiders across the business for support and signposting

Work/Life Balance:

• 25 days of annual leave with the option to carry over up to 5 days
• Impact hours: Up to 2 days of additional paid leave per year for volunteering
• Fully paid 4-week sabbatical after completion of 5 years of consecutive service with Depop to give you a chance to recharge or do something you love.
• Flexible Working: MyMode hybrid-working model with Flex Office-Based and Remote options *role-dependent
• All offices are dog-friendly
  

Family Life:

• For birth parent: 20 weeks of paid parental leave for full-time regular employees
• For non-birth parents: 12 weeks of paid parental leave for full-time regular employees
• IVF leave shared parental leave and paid emergency parent/carer leave

Learn Grow:

• Twice-yearly development chats and yearly performance reviews
• Learning budget
• Upskilling our employees with company-wide training workshops materials and resources

Your Future:

• Life Insurance (financial compensation of 3x your salary)
• Pension matching up to 6% of full base salary with Aviva

Depop Extras:

• In-office Depop Shop (thats free!) and a packing station with free delivery.
• Special milestones are celebrated with gifts and rewards!

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1