Position Summary
The Retail Ambassador is the primary point of contact between our Supply Chain campuses and retail locations they
support. This position has day-to-day operational interaction and support with retail schedules ongoing meetings and
conferences between the groups and identifies areas for education and improvements in common procedures.
Principle Duties and Responsibilities (essential functions)
Point person to receive calls and communications from retail partners.
Forward concerns promptly to appropriate areas within the operation or relevant subject matter experts.
Communicate to retail location leadership any variance or information that may impact store operations
Proactively solicit feedback from retail leadership on service levels specific store location requests or areas
of concern.
Report out to campus leaders on current trends and consistent areas of concern in order to help create
improved relationships and performance
Schedule regular meetings for all levels of leadership to interact with partners in retail
Schedule regular store visits for campus leadership team Education
As a result of feedback from daily and weekly activities schedule and create educational opportunities to
advance cross functional understanding between the campuses and retail locations
Engage subject matter experts to conduct classes
Create opportunities and schedule retail visits to local campuses for team building and classroom-based
education.
Understanding of Food Safety handling techniques practices and expectations for the work environment.
Knowledge
Broad understanding of Distribution/Transportation and/or Retail Operations
Working Knowledge of Microsoft Office Programs
Skills
Basic computer and clerical skills
Strong verbal and written communication skills
Time management
Attention to details and follow-through
Organizational skills
Strong Customer Service skills
Quality focus
Basic Problem Solving
Basic Documentation Skills
Phone/Email Skills
Analyzing Information
Multi-Tasking
Knowledge of company standard practices
Abilities
Communicate to all levels of leadership operations and external partners
Communicate well by email phone and present in person
Communicate and complete required record keeping functions
Articulate and align associates with department and business goals
Must be able to work needed schedule to perform assigned duties
Experience
3 years experience Distribution Transportation or Retail experience
1-year clerical or specialist position
The statements contained herein reflect general details as necessary to describe the principle functions for this job
the level of knowledge and skill typically required and the scope of responsibility but should not be considered an all-
inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other
functional areas to cover absences or relief to equalize peak work periods or otherwise to balance the workload.
Retail Ambassador • York, England, UK
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